ATT just started a promotion for a free Apple TV *K using promo code GET*KTV for online...

GetHuman2173032's customer service issue with AT&T from February 2019

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The issue in GetHuman2173032's own words
ATT just started a promotion for a free Apple TV *K using promo code GET*KTV for online orders only for FIber *** or Fiber **** products. I wasn’t aware of this promo and placed an order over the phone for Fiber ****. My ATT account number is *********. I have talked to * different departments spending an hour and ** minutes just to find out if I can take advantage of this offer. **I feel like since I contacted ATT about this less than ** hours after I placed the order, that I may be eligible for this promo. Nobody seems to know or care. If they could help me out, I feel like I am eligible for this promotion of an Apple TV *K. **Obviously had I known about this promo just ** hours earlier, I would have made the order online.
GetHuman2173032 did not yet indicate what AT&T should do to make this right.
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AT&T

Customer service issue
Reported by GetHuman2173032
Feb 10th, 2019 - 9 mos ago
I have an issue with AT&T too
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Seen by 35 customers so far
Similar issue to 5835 others
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Timeline
GetHuman2173032 started working on this issue
Feb 10th 1:20am
GetHuman2173032 indicated the issue is not fixed yet.
Feb 10th 1:42am