When I called about a month ago to have Direct TV installed, the Direct TV Agent told m...

GetHuman-jeredh's customer service issue with AT&T Wireless from May 2019

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When I called about a month ago to have Direct TV installed, the Direct TV Agent told me I would receive a $***.** reward Visa. I called about two weeks later and informed the Customer Service Person that I received a advertisement in the mail that said for hooking up to Direct TV you offered a $***.** visa card. The agent I talked with that time said it would come in the mail approximately in ** days. Yesterday (********* I received a $***.** visa card in the mail. My question is why I was not given a $***.** or $***.** as primised by your agents. Please call me as to why you did not send me what your agents promised. My phone is ***-***-****. Also, I have called your rewards center twice and been on hold for over an hour each time.
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AT&T Wireless

Customer service issue
Reported by GetHuman-jeredh
May 14th, 2019 - 5 mons ago
I have an issue with AT&T Wireless too
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GetHuman-jeredh started working on this issue
May 14th 10:58pm