It is not ok to make our customer service issues public & readable to everyone, especia...

GetHuman3729538's customer service issue with AOL from October 2019

Help with my AOL issue
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Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman3729538's own words
It is not ok to make our customer service issues public & readable to everyone, especially without informing the customer first & getting consent! I wrote my last issue to AOL and clicked "continue" thinking there would be a next step. Instead, the button should have been more accurately labeled "submit" because it "submitted" my message publicly under "Reasons Customers Like You Called Recently", to my surprise. Thankfully, I did not add more sensitive information in my message which everyone can now read (including this one). Surely, this is not legally compliant?
GetHuman3729538 did not yet indicate what AOL should do to make this right.
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AOL

Customer service issue
Reported by GetHuman3729538
Oct 9th, 2019 - a mo ago
I have an issue with AOL too
Not resolved
Seen by 3 customers so far
Similar issue to 7156 others
0 customers following this
Timeline
GetHuman3729538 started working on this issue
Oct 9th 12:06am