I would like to renew my AAA membership. I received documentation today from the Mass R...

GetHuman1502079's customer service issue with AAA from November 2018

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I would like to renew my AAA membership. I received documentation today from the Mass RMV indicating that I could get a Mass. ID, theough AAA. I had been a AAA member for a number of years until probably two years ago when it became clear I could not drive anymore due to a spinal condition* (I had the misfortune of developing a spinal condition not due an accident or injury caused by me). While I do have the option to get the ID through Mass RMV, It is impossible for me due to the long waiting lines and Inaccessibility of the offices in Boston. I did call the Newton AAA office today to begin the process of renewing my membership and thus begin the process of acquiring my Mass, ID ( as indicated in the correspondence I received from the Mass. RMV today)and was rudely informed that I could not do this because I was no longer a member of AAA irrespective of my willingness to renew my membership , even though I had been a member for many years. I am wondering if this is true as it seems a bit discriminatory towards the disabled and not respectful for someone who had been a AAA member for so many years. I am wondering if this policy is accurate and if there’s anything I can do to renew my membership so I can acquire my MASS ID
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Customer service issue
Reported by GetHuman1502079
Nov 5th, 2018 - 10 mons ago
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Items needed
Account name
AAA number
Insurance policy number
Account email
Last 4 of Social Security Number
Billing address
Timeline
GetHuman1502079 started working on this issue
Nov 5th, 2018 8:45pm
GetHuman1502079 confirmed the issue is fixed. Hooray!
Nov 5th, 2018 8:46pm