OpenTable Customer Service

Phone Number & Contact Information

800-673-6822
Toll-free·Calls Billing·Most popular OpenTable number
Q:How do I get a live human at OpenTable?
A:Must choose an option 1, 2 or 4.
Q:Does OpenTable offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Thursday.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timescommon issuesother contact information

More OpenTable Customer Phone Numbers

888-503-7558 - Customer Service
Toll-free · For help with gift cards, use this number ·
More details

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this OpenTable phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1, 2 or 4.
Here is how our research team describes the way the OpenTable phone system greets you: If you're calling for general assistance or technical support, press 1. To speak to someone from our billing department, please press 2. If you're a restaurant owner interested in learning more about our products, please press 4.
Below are some clips we've found from OpenTable's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling OpenTable customer support. Your call may be monitored or recorded for quality assurance purposes. If you're calling for general assistance or technical support, press one. To speak to someone from our billing department, please press two."
Excerpt from a call with OpenTable
Thursday, March 14, 2024 4:23 AM
The first phone menu
"Thank you for calling OpenTable customer support. Your call may be monitored or recorded for quality assurance purposes.
If you're calling for general assistance or technical support, press one.
To speak to someone from our billing department, please press two.
If you're a restaurateur interested in learning more about our products, please press four."
Excerpt from a call with OpenTable
Thursday, March 14, 2024 4:23 AM

What are the hours and when should I call?

OpenTable operates the call center for this 800-673-6822 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 1,950 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this OpenTable phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like OpenTable staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call OpenTable is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 1,950 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call OpenTable is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that OpenTable staffs the call center well on Monday.

Why call this OpenTable number?

Below is a sample of recent calls to OpenTable, and their purpose. Are any of these similar to the reason you are trying to call?
Login issue: "I cannot log in to OpenTable, keeps saying there's a problem with my email verification code."
- From a call lasting 19m 50s , Mar 14, 2024 4:23 AM

My Experience Calling OpenTable at this Number

Feb 6, 2024

Calling OpenTable is ineffective because the company does not offer any kind of phone service for diners. OpenTable might offer phone service for restaurants, but when it comes to diners, you're only able to contact OpenTable via the chat function online.

When you call this number, you're asked if you're calling for technical support, billing or something else. If you say that you're calling for technical support, as I did, you're then asked if you're a restaurant owner or a restaurant customer. I opted for the restaurant customer, and was told that all support had been moved over to OpenTable's online chat function.

Instead of getting to speak with someone over the phone, I could instead speak with them through the chat function of the site. I could either get a link to chat sent over to my current phone number, or, if I wasn't on a cell phone, I could request that the link get sent to another phone number.

I chose to have the link sent to my cell phone, which quickly received the message with a viable link to OpenTable's website. From the link, I could either visit the OpenTable support site or set up a live chat with a representative. As neither of these options were a phone support choice, I opted not to use either one. As soon as I received the link, the automated system hung up to end the call.

Unlike with some phone numbers, refusing to give an answer to the automated system isn't a workaround. If you choose to remain silent when the system asks you to provide the reason for your call, the system will tell you that your call cannot be transferred and will automatically hang up. Calling after normal business hours yields the same result.

On the plus side, giving customers an easy way to get the link sent over to a different phone number means that anyone can use this number to get a link to the support site. If someone doesn't have easy access to the internet, using this trick can help them get connected right away and address their concerns. On the other, not giving customers the ability to speak with someone over the phone can limit their ability to get help. The average OpenTable customer is likely fine with getting help via an internet chat, but making it someone's only option does freeze out a percentage of potential customers.

Based off this, I would only use this number if I needed a way to get to the internet chat support site quickly. Otherwise, there's no point to calling, as you won't get anyone on the phone.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact OpenTable Customer Service

There are of course other ways to contact OpenTable customer service besides the phone. Below we list the best ones, by medium.
OpenTable's website
As a last, sometimes only, resort- OpenTable customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is OpenTable's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a OpenTable agent. This phone number is OpenTable's best phone number because 11,700 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-673-6822 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call OpenTable first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, OpenTable has 2 phone numbers. It's not always clear what is the best way to talk to OpenTable representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for OpenTable. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like OpenTable. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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