Groupon is an e-commerce company that sells discount coupons for products, services, travel and events. With billions of dollars in revenue annually, it isn't surprising that Groupon receives a lot of requests for customer support.

Groupon's Phone-Based Customer Support

It is not possible to call Groupon's customer service department directly. Instead, you will need to connect with Groupon via the customer service section of its website or mobile app. From there, you have the option of live chat with an agent, sending an email or requesting a call from a representative.

Why Do People Call Groupon Customer Support?

People contact Groupon customer support for a range of reasons, including:

• Questions about offers and deals
• Assistance with using Groupon offers
• Technical support in using the website or mobile app
• Concerns about merchants not honoring a Groupon deal

Best Practices for Calling Groupon Customer Service

It is not possible to call Groupon customer service directly. Instead, you must log in to your Groupon account via mobile app or on Groupon's website.

If you do not have a Groupon account, but purchased your offer as a site guest, you will need to enter your order number on Groupon's website so that you can access the customer support portal.

When communicating with Groupon about your concern, make sure you have copies of your original order and any vouchers that you received. This will allow you to reference what is on these documents during your conversation.

If you do request a call from Groupon, make sure that you can take notes during your conversation. Notes taken during your call can be useful if you have to escalate your case.

How Do People Feel About Their Calls to

Groupon Customer Support?

Many people express frustration with Groupon customer support, although some report that they were generally satisfied with the response that they received. There are a few areas of dissatisfaction that are most commonly reported by consumers:

1. Because Groupon does not have a phone number that can be called directly, many individuals feel that it is difficult to get access to meaningful customer service. While it is possible to request a callback, many people are unhappy with this option.
2. The second area of difficulty is that Groupon brokers deals between third-party businesses and consumers. In some cases, a third-party business may prove to be uncooperative, making it difficult for Groupon to assist a customer in achieving an acceptable resolution. This can force consumers to try and seek restitution from the merchant or service provider, which may result in the buyer being bounced back and forth between the two businesses.
3. Some consumers complain that Groupon's customer service is often unresponsive and that agents rely on scripts rather than actively listening to callers and coming up with realistic solutions to problems.

Notable Media Reports

In one case, a prominent consumer advocacy journalist was approached by someone who purchased vouchers for tickets at an amusement park. While the Clearly stated that the offer was two tickets for one voucher, Groupon later sent out a "clarification" that the voucher was only good for one ticket.

Unfortunately, people had already paid for vouchers under the previous terms and neither the amusement park nor Groupon would address the problem. The consumer who sought help from the journalist was rebuffed by a customer service representative who would only provide scripted answers to her questions. Eventually, the negative publicity forced Groupon to honor the original terms of the offer.

What Kind of Issues Can Groupon Customer Support Resolve?

Groupon customer support can resolve a range of issues, including questions about the nature of Groupon deals, handling refunds or exchanges when permitted to do so, as well as providing technical support for Groupon's website or mobile app. In addition, communication with a Groupon representative can be useful in reporting fraudulent transactions.

What Can't Be Resolved by Phone With Groupon?

Because Groupon sells discount vouchers to customers on behalf of third-party companies, it cannot control the quality of products or services provided. If a purchaser is dissatisfied with the purchase itself (not the Groupon voucher), he may not be able to resolve the issue with Groupon.

What Can I Do If I Am Unhappy With My Call to Groupon?

If you are unhappy with your call with a Groupon representative, don't fret. You may still have options.

First, if you did not take notes during your original call, take a few moments to write down or type out what happened during your communication with a Groupon representative. This information can be useful in further contacts.

The next thing you can do is request another callback. Not all representatives are the same and some have more training and education than others. A more experienced representative may be able to resolve your issue.

If speaking to a representative doesn't seem to be getting you anywhere, try other approaches to working with Groupon, including reaching out over social media platforms or using its email or live chat options. Text-based communications have the advantage of providing you with a record of your communications, something that may be useful if you need to involve a third-party in your dispute.