We're sorry to hear that! Unfortunately, cancellations need to be processed for each room individually even under the same booking number. If you cancelled under the impression that all rooms under the booking would be cancelled, an error may have occurred. Once a cancellation is processed, it should reflect in your account and an email confirmation should be sent. Always double check your cancellation confirmation to verify if it includes all rooms. For future bookings, ensure you cancel each room individually. If you've been charged unfairly, please contact your bank as Wotif can't reverse charges without their involvement. As a preventative measure, Wotif advises its customers to independently check each cancellation.
पूछा गया Feb 29, 2024 11:22 PM