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Weight Watchers Customer FAQ

Top Answers & How-to Guides

What is Weight Watchers's Phone Number?

The question we are asked most often is about how to talk to Weight Watchers customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Sign Up for a Weekly Weight Watchers Meeting?

As a Weight Watchers member, you know the benefit of weekly meetings regarding. Weekly meetings not only help you see your...

How Do I Recover My Weight Watchers Account?

When you want to log back into your Weight Watchers account, but your password doesn't seem to be working, you can recover your...
Ask any question you have about Weight Watchers customer service, get an answer now.

Recent Weight Watchers Customer Questions

Why do I continue to be charged by Weight Watchers after I cancelled my subscription?

Continued charges after cancellation might occur if the cancellation was not processed in time or if there was a billing cycle overlap. We recommend checking your account details to confirm that the cancellation was successfully completed. If you have any concerns regarding the charges, it's important to look for the most up-to-date contact information right here on this page to address it directly with Weight Watchers.
Asked Oct 7, 2025 8:35 PM

I would like to cancel my Weight Watchers

To cancel your Weight Watchers subscription, you can follow the cancellation process outlined on your account page. Typically, this involves logging into your account, navigating to the subscription settings, and selecting the option to cancel. Please ensure you review any terms regarding cancellation policies to avoid unexpected charges. If you have specific questions about the process, consider reviewing the resources available on this page.
Asked Aug 13, 2025 8:26 AM

I want to cancel my subscription

To cancel your subscription, you can do so through your account settings on the Weight Watchers website or app. Follow the provided instructions for cancellation. If you need more details or assistance, there's a link to the most up-to-date contact information right here on this page.
Asked May 16, 2025 6:25 PM

I would like to cancel my subscription

To cancel your subscription, there is a link to the most up-to-date contact information right here on this page that you are viewing. Please follow the instructions provided there for cancellation.
Asked May 6, 2025 9:41 PM

i cancelled my account and am still getting charged

We're sorry to hear about this issue. When you cancel your Weight Watchers account, you should no longer be charged. However, keep in mind that sometimes it might take a while for the cancellation to appear on your credit card statement. If you're still being charged, there seems to be an error and direct contact with Weight Watchers Customer Service would be the best action to resolve this. They can look into the issue in more detail and stop any incorrect charges.
Asked Apr 11, 2024 4:40 PM

Help me with my Weight Watchers customer service issue

Tracking and Tools

How to Change My Weight Tracking Day with Weight Watchers?

One of the components of Weight Watchers is the weekly weigh-in or weight tracking. If you need to change the date your record...

How Do I Connect My Weight Watchers Etools?

If you are a member of the Weight Watchers program, you will have access to many different tools that can help you lose weight...

Is there a Weight Watchers app I can use on my smartphone?

Weight Watchers provides a mobile app designed to enhance the WW Program by allowing users to log food, track activity, access...

How often should I weigh myself on Weight Watchers?

Weight Watchers recommends that the ideal frequency of weighing oneself varies by individual. Many members weigh in weekly to...

Can I switch between online and in-person meetings with Weight Watchers?

Participants in the Weight Watchers program can alternate between online and in-person meetings according to their needs. This...

Do I need to buy special Weight Watchers branded food or products?

Weight Watchers does not mandate the purchase of special branded foods. The program focuses on healthier choices and portion...

Membership and Account Management

How Do I Sign Up for a Weekly Weight Watchers Meeting?

As a Weight Watchers member, you know the benefit of weekly meetings regarding. Weekly meetings not only help you see your...

How Do I Recover My Weight Watchers Account?

When you want to log back into your Weight Watchers account, but your password doesn't seem to be working, you can recover your...

How Do I Cancel My Weight Watchers Membership?

Weight Watchers members can cancel their membership in a few different ways. The most convenient option is to call customer...

How Do I Sign Up for Weight Watchers?

Weight Watchers have created a groundbreaking program that has helped thousands of people around the globe. If you want to sign...

How Do I Cancel My Weight Watchers Account and Get a Refund?

Weight Watchers is an excellent tool to managing your weight loss goals and maintaining your health, but certain tools don't...

Cost and Fees

How Much Does Weight Watchers Cost Per Month?

This article discusses the Weight Watchers diet program plans. Each of Weight Watchers' three diet plans is described in...

Are there any additional fees for attending Weight Watchers meetings?

Weight Watchers membership generally includes access to local meetings, but certain workshops or premium sessions may incur...

Program Specifics

Can I follow the Weight Watchers program if I have dietary restrictions or food allergies?

Yes, the Weight Watchers program is adaptable for individuals with dietary restrictions or food allergies. Its flexibility...

What is the Weight Watchers Freestyle program?

The Weight Watchers Freestyle program, now often called the WW Wellness program, emphasizes flexibility in healthy living and...

What is the SmartPoints system and how does it work?

The SmartPoints system in Weight Watchers helps individuals make healthier food choices on their weight loss journey by...

Are there any food restrictions on the Weight Watchers program?

The Weight Watchers program does not enforce strict food restrictions but emphasizes a balanced diet. Through its SmartPoints...

What is the role of exercise in the Weight Watchers program?

Exercise plays a crucial role in the Weight Watchers program by promoting overall wellness and supporting weight management. It...
We look to the Weight Watchers issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Weight Watchers issues reported to GetHuman
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