What is your refund policy?

Our refund policy at WH Smith is designed to ensure customer satisfaction. We understand that sometimes a purchase may not meet our customers' expectations or there may be faulty products. Therefore, we offer a hassle-free refund within 30 days of purchase. To be eligible for a refund, customers must provide a valid receipt or proof of purchase. The refund will be given in the original form of payment, or customers may choose to receive store credit. For faulty products, we provide a full refund or exchange, including any postage costs incurred. However, certain items such as magazines, perishable goods, or personalized items may not be eligible for a refund. Our dedicated customer service team is always available to assist with any inquiries or concerns regarding our refund policy.