What happens if I forget my online banking password?

If a customer forgets their online banking password for a Synchrony Bank account, they can easily reset it through the bank's website. Usually, this process involves locating the "Forgot Password" link on the login page. Once clicked, customers will typically be prompted to enter their account information, such as the account number or email address associated with the account. After submitting the required information, customers may receive an email or text message with instructions on how to create a new password. It is important for customers to check their spam or junk folders if they do not see the email in their inbox. Additionally, it is advisable for customers to ensure that the password they create adheres to any specified security guidelines provided by Synchrony Bank. These guidelines may include factors such as the number of characters, the inclusion of uppercase and lowercase letters, numbers, and special characters. For specific and detailed guidance, including any updates to the password recovery process, customers can refer to the Synchrony Bank website, where they will find the most current information.