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Smith & Wesson Customer FAQ

Top Answers & How-to Guides

What is Smith & Wesson's Phone Number?

The question we are asked most often is about how to talk to Smith & Wesson customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Smith & Wesson Customer Questions

front and rear sight height for a model 19

For the Smith & Wesson Model 19, the front sight typically measures .175 inches in height, while the rear sight notch should be approximately .150 inches high. However, specific sight heights can vary based on the configuration and production year. It’s best to consult the manufacturer's specifications for your specific model.
Asked Aug 20, 2024 4:04 AM

What model laser on Smith and Wesson shield ez 9, model number 12438?

The Smith & Wesson M&P9 Shield EZ (Model 12438) is bundled with a Crimson Trace Red Laserguard. It's factory-installed and designed to fit the contour of the gun to maintain its compact, lightweight characteristics. The Crimson Trace laser is renowned for its reliability and functionality, it presents a red laser that helps with precision target acquisition. It is easy to install, operate and adjust for windage and elevation for optimal performance.
Asked Mar 29, 2024 5:25 PM

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Products and Offerings

What products does Smith & Wesson offer?

Smith & Wesson has an extensive selection of firearms, including handguns like revolvers and semi-automatic pistols, as well as...
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Can I purchase spare parts for my Smith & Wesson firearm?

Yes, it is possible to buy spare parts for Smith & Wesson firearms, including barrels, grips, and internal components through...
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Can I purchase accessories for my Smith & Wesson firearm directly from your website?

Smith & Wesson has an informative website showcasing their firearms and accessories, but purchasing directly may not always be...
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Can I customize my Smith & Wesson firearm?

Smith & Wesson allows firearm customization through various options, including aftermarket parts and components. Modifications...
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Manufacturing and Warranty

Where are Smith & Wesson firearms manufactured?

Smith & Wesson firearms are mainly manufactured in the United States, specifically at their primary facility in Springfield,...
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Do Smith & Wesson firearms come with a warranty?

Yes, Smith & Wesson firearms typically include a limited lifetime warranty covering defects in materials and craftsmanship...
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What is the average turnaround time for firearm repairs?

Smith & Wesson's average firearm repair time typically ranges from two to six weeks, depending on repair type, model, and...
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Purchasing and Restrictions

Are there any restrictions or requirements for purchasing a Smith & Wesson firearm?

Purchasing a Smith & Wesson firearm is governed by various federal, state, and local laws that may differ significantly....
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What is the process for obtaining a concealed carry permit for Smith & Wesson firearms?

Obtaining a concealed carry permit involves a process that varies by state. Applicants must understand state laws, complete an...
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How can I find a local dealer for Smith & Wesson products?

To locate a dealer for Smith & Wesson products, visiting their official website is recommended. It features a dealer locator...
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Support and Resources

Does Smith & Wesson offer any training or support resources for firearm owners?

Smith & Wesson emphasizes firearm safety and education by offering various training resources, including safety guidelines,...
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What are the safety features of Smith & Wesson firearms?

Smith & Wesson prioritizes safety in their firearms, offering features like manual safeties, firing pin blocks, and trigger...
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Does Smith & Wesson offer military or law enforcement discounts?

Smith & Wesson recognizes the contributions of military and law enforcement members by offering special discounts and programs,...
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