What is your return policy?

Our return policy is designed to ensure your satisfaction with your purchase from Shoeemergency.com. We offer a hassle-free 30-day return period from the date of delivery. If you are not fully satisfied with your purchase or have received a defective item, you can request a return and receive a full refund or exchange. To initiate a return, simply contact our customer service team with your order details. Once your return request is approved, we will provide you with a return shipping label. Please make sure the items are returned in their original condition and packaging, with all tags attached. Once we receive and inspect the returned items, we will issue your refund in the original form of payment. Please note that original shipping fees are non-refundable. We strive to process returns as quickly as possible, typically within 5-7 business days. For more detailed information, please refer to our Returns and Refunds page on our website.