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Promgirl.com Customer FAQ

Top Answers & How-to Guides

What is Promgirl.com's Phone Number?

The question we are asked most often is about how to talk to Promgirl.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Promgirl.com customer service, get an answer now.
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Recent Promgirl.com Customer Questions

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Order Tracking and Shipping

How do I track my order?

To track an order from Promgirl.com, check your confirmation email for the tracking number and carrier link. If you do not find...
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Do you offer international shipping?

Promgirl.com provides international shipping to customers outside the United States. Customers should review available shipping...
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What is the average delivery time for an order?

Delivery times from Promgirl.com depend on the chosen shipping method and destination. Standard shipping usually takes five to...
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Can I request a specific delivery date for my order?

Promgirl.com does not guarantee specific delivery dates, as processing times and chosen shipping methods determine delivery...
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Returns and Exchanges

Can I return or exchange an item?

Promgirl.com allows returns and exchanges under certain conditions, such as items being unworn and in original condition....
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Can I cancel my order after it has been placed?

Once an order is placed on Promgirl.com, it is usually processed quickly, limiting cancellation opportunities. Reviewing your...
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What is your return policy?

Promgirl.com has a return policy allowing returns typically within fourteen to thirty days after delivery for unworn, unaltered...
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Payments and Discounts

What payment methods do you accept?

Promgirl.com accepts various payment methods including major credit cards like Visa, MasterCard, American Express, and...
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Do you offer any discounts or promotions?

Promgirl.com frequently features a variety of discounts and promotions that can change often, so it is recommended to check the...
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Do you have a loyalty or rewards program?

Promgirl.com has a rewards program where customers earn points with each purchase, which can later be redeemed for discounts....
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Product Information

What if the dress I want is out of stock?

If the desired dress is out of stock on Promgirl.com, regularly checking the site may help as inventory changes often. There's...
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How can I care for my dress after purchase?

To maintain a dress after purchase, check the care label for specific washing instructions. Generally, hand wash in cold water,...
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What sizes do you offer for your dresses?

Promgirl.com provides a diverse selection of sizes, ranging from zero to twenty-four, including plus sizes. Each dress has a...
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What materials are used in your dresses?

Promgirl.com offers dresses made from a variety of fabrics like chiffon, satin, tulle, lace, and organza, catering to different...
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We look to the Promgirl.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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