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PODS Customer FAQ

Top Answers & How-to Guides

What is PODS's Phone Number?

The question we are asked most often is about how to talk to PODS customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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PODS Services and Logistics

How Do I Reschedule a PODS Pick Up?

PODS provides moving or storage services using containers. When you reserve a PODS container, it is delivered to you so that...
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What happens if I need to change the delivery location of my PODS container?

When a customer needs to alter the delivery location of their PODS container, they are advised to contact PODS to learn about...
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How is a PODS container delivered to my location?

A PODS container is delivered using a specialized vehicle after scheduling a drop-off time. The driver positions the vehicle to...
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What is the process for returning a PODS container?

Returning a PODS container involves reviewing the rental agreement, scheduling a pick-up via the website or rental agreement...
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PODS Costs and Limits

What is the maximum weight limit for a PODS container?

The weight limit for a PODS container generally depends on its size, with standard models holding around two thousand five...
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Can I store my PODS container at a PODS facility?

PODS does offer secure storage facilities for their containers, providing a safe solution for temporary storage. After loading,...
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Do you provide packing materials and supplies for PODS containers?

PODS generally does not supply packing materials with their containers, so customers need to obtain their own supplies like...
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Can I use PODS for long-distance moving?

PODS is a viable option for long-distance moving, offering portable containers that can be delivered for flexible packing at...
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PODS Container Usage

How long can I keep a PODS container at my location?

PODS containers can typically be kept at a customer's location for a month or more, with potential extensions available. The...
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Can I access my belongings while they are in storage in a PODS container?

Yes, customers can access their belongings in a PODS container at their location but should note that access may be limited at...
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Is there a minimum rental period for a PODS container?

PODS generally does not enforce a minimum rental period for their containers, allowing flexibility for short or long-term...
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Can I move my PODS container to a different city?

Yes, PODS allows customers to move their containers to different cities by informing them of the relocation request. They help...
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Are there any items that are not allowed to be stored in a PODS container?

PODS prohibits storing hazardous materials, flammable substances, perishables, live plants, and illegal items in their...
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PODS Safety and Security

What security measures do you have in place to protect my belongings in a PODS container?

PODS prioritizes the security of customer belongings with robust steel containers that have weather-resistant exteriors and...
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What should I do if my PODS container is damaged during transit?

If a PODS container is damaged during transit, first assess the damage and document it with photos. Review the rental agreement...
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We look to the PODS issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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