What should I do if an item I received is damaged or defective?

If a customer receives a damaged or defective item from PLNDR, there are specific steps to follow to address the issue. First, it is important to thoroughly inspect the item upon receipt to determine the extent of the damage or defect. If the item is indeed damaged or defective, the customer should refer to the specific return or exchange policy outlined on the PLNDR website. Generally, such policies allow for returns or exchanges within a certain time frame, often with guidelines on how to initiate the process. To proceed, the customer should gather any relevant information regarding the order, such as order numbers and pictures of the damaged item, if applicable. Next, they can visit the PLNDR website to check for the most current return instructions, which may include creating a return label or filling out a specific form. The customer may need to send the item back before a replacement is issued or a refund is processed, depending on the policy in place. Keeping all original packaging may also be beneficial. For detailed information, customers can look up specific return procedures on the PLNDR webpage dedicated to this matter.