What is your return policy?

Order Tree has a straightforward return policy designed to ensure customer satisfaction and to accommodate those who may need to return items. Typically, customers are permitted to return products within a specific timeframe after the purchase date, which is generally within thirty days. During this period, items should be in their original condition, unused, and in the original packaging to be eligible for a full refund. Additionally, some products may have unique return requirements, such as perishables or customized items, which might not be returnable. It is important to note that the return shipping costs may be the responsibility of the customer, unless the return is due to an error on the part of Order Tree, such as sending the wrong item or a defective product. In such cases, Order Tree often covers the return shipping expenses. Returns are generally processed within a certain timeframe once they are received by the company. To initiate a return, customers usually need to follow specific steps, which may include filling out a return form or obtaining a return authorization. Customers are advised to check the specific return policy on the current Order Tree website to get detailed information regarding the process, requirements, and any potential exceptions that might apply to their purchases. The website will provide the most accurate and up-to-date information regarding the return policy and protocols.