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What is the Old Navy return policy?

Asked 2 years ago
Old Navy has a customer-friendly return policy designed to accommodate a range of shopping experiences. Generally, Old Navy allows customers to return items purchased from their stores or online within a specified period. The standard return window is thirty days from the date of purchase, which applies to most items. However, the company suggests that customers keep their receipts or proof of purchase handy to facilitate the return process. Customers can return items in their original condition, meaning they should be unworn, unwashed, and have all original tags attached. If items were purchased on sale or clearance, they are also eligible for return, yet it is important to check if there are any special terms associated with these sales. For items purchased online, customers can return them to any Old Navy location or choose to mail them back. If returning online purchases in person, customers should bring along the packing slip or confirmation email to make the process smoother. It is also important to know that certain items, such as final sale items, may not be eligible for returns. To learn about the latest updates or specific conditions that may apply, it is always a good idea to refer to the Old Navy website where the current return policy is outlined in detail. This approach ensures that customers have the most accurate information available regarding their returns.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 2nd 2025

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