© GetHuman Inc.

Neato Robotics Customer FAQ

Top Answers & How-to Guides

What is Neato Robotics's Phone Number?

The question we are asked most often is about how to talk to Neato Robotics customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Neato Robotics customer service, get an answer now.
Contact Neato Robotics customer service

Recent Neato Robotics Customer Questions

Help me with my Neato Robotics customer service issue

Setup and Operation

How do I set up my Neato robot?

Setting up a Neato robot is a simple process. Start by charging the battery fully on the dock. Then, download the Neato app on...
Read more

Can I control my Neato robot with an app?

Yes, Neato Robotics provides a mobile app for remote control of their robots, supporting various functions such as scheduling,...
Read more

Can I schedule cleaning times?

Neato Robotics allows users to schedule cleaning times for their vacuums via the Neato app or directly on the device. Most...
Read more

Performance and Features

What is the battery life of a Neato robot?

Neato robot vacuums typically operate for 60 to 120 minutes on a single charge, depending on the model and cleaning conditions....
Read more

What surfaces are Neato robots effective on?

Neato robots are designed for efficient cleaning on hardwood, tile, linoleum, and low to medium-pile carpets. They navigate...
Read more

How does the mapping technology work?

Neato Robotics employs advanced LaserSmart mapping technology to improve cleaning efficiency in its robotic vacuums. This...
Read more

What cleaning modes are available?

Neato Robotics provides several cleaning modes to meet diverse cleaning requirements. Auto mode cleans efficiently, Eco mode...
Read more

Can Neato robots handle pet hair?

Neato robots are specifically created to assist pet owners, effectively managing pet hair with strong suction and a unique...
Read more

Product Information

What products does Neato Robotics offer?

Neato Robotics specializes in robotic vacuum cleaners, primarily the Botvac series, featuring models like the D10, D9, and D8....
Read more

Are replacement parts available?

Neato Robotics provides a range of replacement parts for their robots, including brushes, filters, batteries, and wheels....
Read more

What is the return policy for Neato products?

Neato Robotics generally allows returns within around thirty days, though this may vary by retailer and region. Items should be...
Read more

Maintenance and Support

Do Neato robots come with a warranty?

Neato robots generally include a warranty that lasts one to two years, covering material and workmanship defects. It is...
Read more

What maintenance is required for Neato robots?

Neato robots require regular maintenance for optimal performance, which includes cleaning sensors, brushes, and the dustbin, as...
Read more

How do I troubleshoot performance issues?

To resolve performance issues with Neato robotic vacuums, first ensure the device is fully charged. Clean brushes, filters, and...
Read more

How do I update the software on my Neato robot?

To update Neato robot software, connect it to Wi-Fi and use the Neato app on your device. The robot checks for updates...
Read more

Where can I find customer support?

To locate customer support for Neato Robotics, visit their official website where you can find a support section with manuals,...
Read more
We look to the Neato Robotics issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Neato Robotics issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!