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Mississippi Power Customer FAQ

Top Answers & How-to Guides

What is Mississippi Power's Phone Number?

The question we are asked most often is about how to talk to Mississippi Power customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request a service upgrade for my home or business?

Mississippi Power provides service upgrade options for both residential and commercial clients to accommodate increased energy...

What is the process for applying for a new connection?

To apply for a new connection with Mississippi Power, one must first gather necessary information about the service location...
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Service Policies

What are the policies for disconnecting service?

Mississippi Power's disconnection policies involve notifying customers multiple times about payment issues and potentially...
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What happens if there is a billing dispute?

In the event of a billing dispute with Mississippi Power, customers should first review their bill for errors and document any...
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What is the policy on tree trimming near power lines?

Mississippi Power's tree trimming policy focuses on ensuring safer, reliable electrical service by managing vegetation near...
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Energy Programs

How can I take part in energy-saving programs offered by Mississippi Power?

To participate in energy-saving programs from Mississippi Power, customers should visit their website to learn about various...
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Are there specific renewable energy programs available for customers?

Mississippi Power offers various renewable energy programs, including a solar energy option that lets residential customers...
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How can I switch to renewable energy sources through Mississippi Power?

Mississippi Power provides options for customers looking to switch to renewable energy, including a Renewable Energy Program...
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Outage Preparedness

What steps should I take to prepare for a power outage?

To prepare for a power outage, it is important to create an emergency kit with essential items, charge all devices, and...
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What is the process for receiving compensation for prolonged outages?

Customers seeking compensation for extended outages from Mississippi Power must first confirm the outage duration through...
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Customer Support

What security measures does Mississippi Power take to protect customers' information?

Mississippi Power prioritizes the protection of customer information through various security protocols. These include...
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How do I find out about community events sponsored by Mississippi Power?

To learn about community events sponsored by Mississippi Power, individuals should visit the official website. This site...
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Are there any financial assistance programs for low-income customers?

Mississippi Power has multiple financial assistance programs, including LIHEAP, for low-income customers facing energy costs....
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How does Mississippi Power address customer complaints about service?

Mississippi Power takes customer complaints seriously by providing various support channels for reporting issues. They...
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How can I find information about energy-efficient appliances?

Mississippi Power offers extensive resources on energy-efficient appliances, including product benefits, potential rebates, and...
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Account Management

Can I request a service upgrade for my home or business?

Mississippi Power provides service upgrade options for both residential and commercial clients to accommodate increased energy...
Read more

What is the process for applying for a new connection?

To apply for a new connection with Mississippi Power, one must first gather necessary information about the service location...
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How can I sign up for paperless billing?

To enroll in paperless billing with Mississippi Power, customers should visit their website, navigate to the billing and...
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