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Microsoft Store Customer FAQ

Top Answers & How-to Guides

What is Microsoft Store's Phone Number?

The question we are asked most often is about how to talk to Microsoft Store customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What payment methods are accepted on the Microsoft Store?

The Microsoft Store takes various payment methods including credit cards like Visa, MasterCard, and PayPal. Debit cards linked...

Do I need a Microsoft account to make a purchase on the Microsoft Store?

A Microsoft account is typically necessary to complete purchases on the Microsoft Store, as it helps in tracking orders and...
Ask any question you have about Microsoft Store customer service, get an answer now.
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Recent Microsoft Store Customer Questions

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Sales Events

How Do I Find Cyber Monday Deals for Microsoft?

If you need help finding Cyber Monday deals for Microsoft, your best option is to contact the customer service agents. They...
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How Do I Make an Order for the Microsoft Black Friday Event?

Making an order for the Microsoft Black Friday event is simple. You can do it online and there are various payment options....
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How Do I Find Black Friday Deals for Microsoft?

If you wish to find Black Friday deals for Microsoft, you may visit them in store or online. With the Black Friday deals, you...
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How Do I Make an Order for the Microsoft Cyber Monday Event?

If you wish to make an order for the Microsoft Cyber Monday event, you can do it online. You can track it until it gets to you....
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Returns and Exchanges

How Do I Return an Item to Microsoft from Their Black Friday Sale?

Microsoft gives discounts on its products during Black Friday. If an item you have bought during Black Friday develops a...
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How Do I Return an Item to Microsoft from Their Cyber Monday Sale?

Returning an item to Microsoft from their Cyber Monday sale is easy. However, you just first ensure that your item is eligible...
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What is the return policy for Microsoft Store purchases?

The Microsoft Store allows returns within thirty days of receipt for most purchases, whether online or in-store. Items must be...
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Can I exchange an item purchased from Microsoft Store?

Yes, Microsoft Store items can usually be exchanged, subject to the item and reason for the exchange. Most hardware can be...
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Refunds and Modifications

How long does it take to process a refund for a returned item?

Refund processing times for returned items at Microsoft Store depend on factors like payment method and location. Typically,...
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Can I cancel or modify my order after it has been placed?

Customers may be able to cancel or modify their Microsoft Store orders depending on the order's status. If the order has not...
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Payments and Accounts

What payment methods are accepted on the Microsoft Store?

The Microsoft Store takes various payment methods including credit cards like Visa, MasterCard, and PayPal. Debit cards linked...
Read more

Do I need a Microsoft account to make a purchase on the Microsoft Store?

A Microsoft account is typically necessary to complete purchases on the Microsoft Store, as it helps in tracking orders and...
Read more

Warranties and Discounts

What is the warranty coverage for Microsoft Store products?

Microsoft Store products generally have a limited warranty covering defects in materials and workmanship, typically lasting one...
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Are there any discounts or promotions for students or educators?

Microsoft Store provides various discounts and promotions for students and educators, including deals on software and hardware....
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Can I pre-order upcoming Microsoft products on the store?

Yes, the Microsoft Store allows customers to pre-order upcoming products when available, providing the chance to reserve items...
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We look to the Microsoft Store issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Microsoft Store issues reported to GetHuman

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