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Mercedes Benz Customer FAQ

Top Answers & How-to Guides

What is Mercedes Benz's Phone Number?

The question we are asked most often is about how to talk to Mercedes Benz customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Mercedes Benz Customer Questions

Location of the transmission control module in a Mercedes 2009 Ml320

The Transmission Control Module (TCM) in a 2009 Mercedes ML320 is typically located in the engine compartment under the hood. It's on the passenger side of the vehicle, near the back of the engine bay. However, the exact location may vary slightly based on the car's manufacturing specifics. It's always recommended to consult a professional mechanic or a service manual specific to your vehicle model before attempting any self-service or repairs.
Asked Mar 17, 2024 3:48 PM

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Purchasing Process

How do I schedule a test drive?

To schedule a Mercedes Benz test drive, visit the official website and use the "Find a Dealer" function to search for a nearby...

What are the available financing options?

Mercedes Benz provides several financing options, including leasing for lower monthly payments and various purchase financing...

Can I lease a Mercedes Benz?

Yes, leasing a Mercedes Benz is an option available through authorized dealers, allowing drivers to enjoy new models for a set...

Can I trade-in my current vehicle for a Mercedes Benz?

Yes, trading in a vehicle for a Mercedes Benz is feasible, as many dealerships accept trade-ins. The value is influenced by...

Vehicle Customization

Can I customize the features of a Mercedes Benz?

Yes, customers can customize their Mercedes-Benz vehicles through various options and packages that allow for personalization....

What safety features do Mercedes Benz models include?

Mercedes Benz models emphasize safety through features like the Intelligent Drive system, which includes Active Brake Assist...

Servicing and Maintenance

How often does a Mercedes Benz need servicing?

The service frequency for a Mercedes Benz generally is every 10,000 miles or annually, influenced by the model, age, and...

Do you offer roadside assistance for Mercedes Benz owners?

Mercedes Benz offers a roadside assistance program to its customers, covering services like battery jumps, flat tire changes,...

Can I schedule maintenance appointments online?

Yes, Mercedes Benz allows users to schedule maintenance appointments online via their official site. Customers can select their...

What is the warranty policy for Mercedes Benz vehicles?

Mercedes Benz provides a thorough warranty policy that generally includes a four-year or fifty thousand-mile limited warranty...

Financing Options

What is the fuel efficiency of different Mercedes Benz models?

Mercedes Benz features a variety of vehicles with differing fuel efficiency based on model and engine type. Fuel economy ranges...

Are there any special offers or promotions currently available?

Mercedes Benz often has various promotional offers that can vary by location and dealership, including financing rates and...

What is the delivery time for a new Mercedes Benz?

The time it takes to deliver a new Mercedes Benz can differ widely based on the model, dealership inventory, and custom...

What types of financing are available for used vehicles?

When financing used Mercedes Benz vehicles, buyers typically have options such as loans from banks or credit unions, dealership...

Are there any loyalty programs for existing Mercedes customers?

Mercedes Benz offers various incentives and promotions for existing customers, including loyalty rewards, financing offers, and...
We look to the Mercedes Benz issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Mercedes Benz issues reported to GetHuman
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