What if I receive a damaged or defective item?

If you receive a damaged or defective item from Maccessories.biz, we apologize for any inconvenience caused. We strive to provide high-quality products and ensure your satisfaction. In such cases, please contact our customer support team immediately. We will gladly assist you in resolving the issue. To expedite the process, please provide relevant information such as your order number and details about the item's condition. We may require visual evidence, such as photographs, to better understand the problem. Once we have assessed the situation, we will offer options for replacement, repair, or a refund, depending on the circumstances. Our goal is to ensure your complete satisfaction with our products, and we appreciate your understanding and cooperation in helping us resolve any issues promptly.