Can I return a personalized or monogrammed item?
No, personalized or monogrammed items cannot be returned. At Kate Spade, we take pride in offering high-quality products, specifically crafted to your unique preferences. Since personalized or monogrammed items are customized to your specifications, we are unable to accept returns or exchanges on these items. It is important to carefully review your order before finalizing it to ensure accuracy in personalization details. In the event of a manufacturing defect or error on our part, please contact our customer service team within 14 days of receiving your item, and we will gladly assist you in resolving the issue. Thank you for understanding our policy regarding personalized or monogrammed merchandise.
Answered Nov 1, 2023
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to call Kate Spade?
If you need to call Kate Spade customer service, now that you have the answers
that you needed, click the button below. You can either call them on your phone or use our
free AI-powered phone to dial for you, get a rep for you, and more.
Call Kate Spade