What is the return and exchange policy?

Our return and exchange policy at Karin Herzog US is designed to ensure your complete satisfaction with your purchase. If you are not entirely happy with your order, you may return it within 30 days of the original purchase date. All returned items must be unopened, unused, and in their original packaging to be eligible for a refund or exchange. Please note that shipping fees are non-refundable. To initiate a return or exchange, please contact our customer service team with your order details. We strive to process returns promptly and will provide you with further instructions on how to proceed. We appreciate your understanding and are dedicated to resolving any issues you may have.