What is the average processing time for a service request?
Asked 6 months ago
The average processing time for a service request with Jacksonville Electric Authority is approximately 3-5 business days. However, the processing time may vary depending on the type of service request and the current demand. We strive to resolve service requests as quickly as possible while ensuring quality and customer satisfaction. For emergency service requests, such as power outages or electrical hazards, we have a dedicated team that provides immediate assistance 24/7. We understand the importance of prompt service, and our goal is to deliver efficient and reliable solutions to meet our customers' needs.
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