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Horchow.com Customer FAQ

Top Answers & How-to Guides

What is Horchow.com's Phone Number?

The question we are asked most often is about how to talk to Horchow.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the difference between standard and expedited shipping?

Standard shipping refers to the regular shipping method offered by Horchow.com, which typically takes longer to deliver your order....
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Order Tracking

How do I track my order?

To track your order, simply log in to your account on our website and navigate to the "Order Status" section. There, you will find...
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Order Changes

How can I cancel or change my order?

To cancel or change your order, please contact our customer service team as soon as possible with your order number and details of...
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Return Policy

What is the return policy?

Our return policy at Horchow.com ensures our customers' satisfaction. If for any reason you are not completely content with your purchase,...
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Payment Methods

What payment methods do you accept?

At Horchow.com, we understand the importance of providing a seamless shopping experience. That's why we offer a variety of convenient...
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International Shipping

Do you offer international shipping?

Yes, Horchow.com offers international shipping. We understand that our customers come from all corners of the globe and we are pleased...
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Phone Orders

Can I place an order over the phone?

Yes, you can place an order over the phone on Horchow.com. Our customer service team is available to assist you with your purchase....
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Privacy Policy

What is your privacy policy?

At Horchow.com, we value your privacy and are committed to protecting your personal information. Our privacy policy outlines the ways...
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Gift Cards

Are gift cards available?

Yes, gift cards are available on Horchow.com. We offer gift cards as a convenient and versatile gifting option for any occasion. With...
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Gift Wrapping

Do you offer gift wrapping?

Yes, we offer gift wrapping services for selected items on our website. When you add a product to your cart, you will be given the...
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Catalog Requests

Can I request a catalog?

Yes, you can request a catalog from Horchow.com. If you prefer to browse our wide range of luxury home furnishings, decor, and accessories...
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Shipping Options

What is the difference between standard and expedited shipping?

Standard shipping refers to the regular shipping method offered by Horchow.com, which typically takes longer to deliver your order....
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Help me with my Horchow.com customer service issue

Ask any question you have about Horchow.com customer service. We will do our best to get you answers right away.
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