Can I exchange items purchased online?

Yes, H&M allows customers to exchange items purchased online. If you are not completely satisfied with your purchase, you can easily exchange it within 30 days of the delivery date. The item should be in its original condition with tags attached. To initiate an exchange, you can either visit a local H&M store or by mail using the prepaid return label included with your order. In-store exchanges are free, while mail exchanges incur a small fee. Please note that items purchased from H&M online cannot be exchanged at H&M stores operated by franchise partners. For a hassle-free exchange experience, ensure to review the exchange policy on our website or contact our customer service team for further assistance.