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GreatCall.com Customer FAQ

Top Answers & How-to Guides

What is GreatCall.com's Phone Number?

The question we are asked most often is about how to talk to GreatCall.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I keep my current phone number if I switch to GreatCall?

You can usually keep your existing phone number when switching to GreatCall, a service focused on seniors. To do this, you need...

Can I transfer my existing contacts to a GreatCall phone?

Yes, you can transfer contacts to a GreatCall phone using various methods, such as syncing from an existing smartphone or...
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Company Overview

What is GreatCall?

GreatCall is a technology firm focused on mobile solutions and health services for seniors, aiming to help them stay...
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What products and services does GreatCall offer?

GreatCall offers various products and services aimed at increasing seniors' safety and well-being, including user-friendly...
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Are there any referral programs available for GreatCall?

GreatCall sometimes has referral programs that reward existing users for bringing in new customers, potentially offering...
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Account Management

Can I keep my current phone number if I switch to GreatCall?

You can usually keep your existing phone number when switching to GreatCall, a service focused on seniors. To do this, you need...
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Can I transfer my existing contacts to a GreatCall phone?

Yes, you can transfer contacts to a GreatCall phone using various methods, such as syncing from an existing smartphone or...
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Can I cancel my service with GreatCall easily?

Canceling service with GreatCall is generally a straightforward process through account settings on their website. Customers...
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Device and Service Information

What are the requirements to use GreatCall's services?

To utilize GreatCall's services, customers must have a compatible device, an active service plan with GreatCall, a valid...
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Can I use GreatCall outside of the United States?

GreatCall devices are designed mainly for use in the United States, as their features are integrated with U.S. emergency...
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What safety features do GreatCall devices offer?

GreatCall devices focus on safety and usability, featuring the 5Star Urgent Response for emergencies, real-time location...
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What types of plans does GreatCall have for customers?

GreatCall provides a range of plans tailored to diverse customer needs, especially for seniors. Their offerings include mobile...
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Purchasing and Support

Does GreatCall offer a warranty for their products?

GreatCall provides a one-year warranty on their products, covering defects in materials and workmanship. However, damages from...
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What is the return or exchange policy for GreatCall products?

GreatCall has a return and exchange policy allowing products to be returned within thirty days if in original condition....
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Are there any hidden fees or contracts with GreatCall?

GreatCall is recognized for its clear pricing model aimed at seniors, typically avoiding hidden fees or long commitments....
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How do I activate my GreatCall device?

To activate a GreatCall device, ensure it is charged and powered on. Follow the on-screen instructions for activation, which...
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GreatCall.com issues reported to GetHuman

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