Copa Airlines Customer FAQ

We recommend visiting the airport's lost and found department where the bag was last reported missing. Provide your flight details and any identification you have to assist in the search. Additionally, you can describe the bag's contents and appearance to help with identification. If you have made a report to Copa Airlines, they may have additional procedures in place to assist you.

If you do not have your baggage claim number, visit the airline's lost and found or baggage services office at the airport. Provide your identification and flight details to assist staff in locating your baggage. They will guide you through the necessary steps to retrieve your luggage.

Copa Airlines allows pets to travel in the cabin with you, provided they meet the specific requirements. Unfortunately, a 50-pound dog is typically too large for cabin travel. However, large pets can be transported in the cargo hold. It’s essential to check the guidelines regarding pet travel, including crate requirements and health certificates. Be sure to make a reservation for your pet in advance as space is limited.

Minors traveling with a relative on Copa Airlines need to have all relevant documents. This includes a passport or applicable ID for international travel and any required visas. In addition, they must have a notarized letter of consent from both parents or legal guardians, stating their approval of the travel plans and providing contact details. This letter has to be in English and Spanish if flying internationally. Please keep in mind consent letter requirements may vary depending on the country, so it is necessary to verify with your respective embassy or consulate. Additionally, depending on the age and specific circumstances of the minor, Copa Airlines' unaccompanied minor service may be required, even if they are traveling with a relative but not a parent or legal guardian.

Para cambiar su correo electrónico en Copa Airlines, debe iniciar sesión en su cuenta ConnectMiles a través de su sitio web. Una vez que haya iniciado sesión, puede ir a la sección de información personal o detalles de la cuenta. Allí, puede realizar cambios en su información de contacto, incluyendo su dirección de correo electrónico. Cuando haya hecho los cambios, asegúrese de guardarlos antes de salir del sitio. Recuerde que sus datos de contacto actualizados son importantes para mantenerse informado sobre cualquier cambio en su vuelo u otras notificaciones importantes de la aerolínea.