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Carlosshoes.com Customer FAQ

Top Answers & How-to Guides

What is Carlosshoes.com's Phone Number?

The question we are asked most often is about how to talk to Carlosshoes.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the warranty on your products?

At Carlosshoes.com, we proudly offer a warranty to ensure your satisfaction with our products. Our warranty covers any manufacturing...
Ask any question you have about Carlosshoes.com customer service, get an answer now.

Order Tracking

How do I track my order?

To track your order, simply log into your account on our website and go to the "Order Status" section. From there, you can view the...

Defective Products

What should I do if I receive a defective product?

If you receive a defective product from Carlosshoes.com, please contact our customer service team as soon as possible. Provide details...

Return Policy

What is the return policy for Carlosshoes.com?

At Carlosshoes.com, we strive for complete customer satisfaction. If you are not entirely pleased with your purchase, we offer a hassle-free To initiate a return, simply contact our customer support team or submit a return request through our website. Once your return is approved, you will receive a return label via email. Please ensure that the item is securely packaged and affix the label to the package. Once we receive and inspect the returned item, we will issue a refund to your original payment method within 7-10 business days. Please note that shipping charges are non-refundable. For further details, please refer to our full return policy on our website or contact our customer support team for assistance....

Refund Processing Time

How long does it take to process a refund?

At Carlosshoes.com, we aim to make the refund process as smooth and efficient as possible. Once we receive your returned item, our...

Order Changes

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed on Carlosshoes.com. We understand that circumstances may arise requiring...

International Shipping

Do you offer international shipping?

Yes, we offer international shipping to various countries worldwide. At Carlosshoes.com, we understand that our customers come from...

Payment Methods

What payment methods do you accept?

We accept various payment methods to provide convenience and flexibility to our customers. At Carlosshoes.com, we currently accept...

Sizing Chart

What is the sizing chart for your shoes?

Our sizing chart at Carlosshoes.com provides a comprehensive guide to help you find the perfect fit. We understand how crucial it is...

Discounts and Promotions

Do you offer any discounts or promotions?

Yes, at Carlosshoes.com, we frequently offer discounts and promotions to provide our valued customers with the best shopping experience....

Exchanges

Can I exchange my shoes for a different size or style?

Yes, we offer exchanges for different sizes or styles of shoes. If you find that the shoes you purchased do not fit or you would like...

Gift Cards

Are gift cards available for purchase?

Yes, gift cards are available for purchase on Carlosshoes.com. We offer the option to buy gift cards for your convenience. Our gift...

Product Warranty

What is the warranty on your products?

At Carlosshoes.com, we proudly offer a warranty to ensure your satisfaction with our products. Our warranty covers any manufacturing...

Help me with my Carlosshoes.com customer service issue

Ask any question you have about Carlosshoes.com customer service. We will do our best to get you answers right away.
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