AMC Entertainment Customer FAQ

Please ensure that you have your receipt or transaction information handy, as you may need to provide details to receive your rewards credit. Rewards members typically earn points for eligible purchases, and if you made the purchase yesterday, you should see the points reflected in your account shortly. If the points do not appear, you can refer to the most up-to-date contact information right here on this page for assistance with your rewards account.

As a former employee of AMC Entertainment, you may contact your previous human resources department for help with your pension/retirement claims. They can provide the necessary paperwork and guidance you need. If you don't have direct contact information, you can reach out to the AMC Entertainment company headquarters, as they can direct you to the right department for your situation.

To cancel your AMC+ subscription, go to the account settings of the platform through which you subscribed. If you subscribed through the website, log into your account, navigate to 'My Account', then 'Subscription', and follow the instructions to cancel. If you signed up via a third-party platform such as Amazon, Roku or Apple TV, you will need to cancel your subscription through their respective settings. Note that cancellation will take effect at the end of your current billing cycle, and you will not be refunded for the remaining period. You can continue to enjoy AMC+ until the end of your current billing period.

We apologize if you're experiencing billing issues with your AMC+ subscription on Roku. There might be a technical glitch causing this error. We recommend you to check your Roku's subscription page to be sure if you are indeed being double-billed. If the problem persists, please contact Roku's customer service department for further assistance. They are responsible for managing the financial transactions for AMC+ subscriptions made through Roku and should be able to resolve this issue for you.

We apologize for the inconvenience you're experiencing. Unfortunately, AMC's online billing system may not support all international regions, which could explain why Puerto Rico isn't listed. In such cases, it's suggested you use another form of payment, or opt for an alternative method to purchase, like buying directly at an AMC theatre if one is nearby. However, do note that it's important to verify any payment restrictions or requirements with your financial institution.