Say, "Operator" for the switchboard. · Digital products, press 1. Start a subscription, press 2. File a complaint, press 3. Stop your newspaper delivery, press 4. For all other account info, press 5. Cancel subscriptions, press 6. Talk to an agent, press 0.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Washington Post phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0.
Here is how our research team describes the way the Washington Post phone system greets you: Digital products, press 1. Start a subscription, press 2. File a complaint, press 3. Stop your newspaper delivery, press 4. For all other account info, press 5. Cancel subscriptions, press 6. Talk to an agent, press 0.
Below are some clips we've found from Washington Post's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for contacting The Washington Post.
Our call center is now closed. Please listen to the menu for our automated phone services, or go to our website at washington post dot com slash account to manage your subscription.
You can chat with a live agent by going to washington post dot com slash help and clicking on the chat icon.
Please listen carefully as our menu options have changed.
For assistance with digital products, press one or say digital."
Excerpt from a call with Washington Post
Thursday, March 28, 2024 10:43 PM
What are the hours and when should I call?
Washington Post operates the call center for this 800-477-4679 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Washington Post phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Washington Post staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Washington Post is Friday.The most busy day to call is Wednesday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Washington Post is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Washington Post staffs the call center well on Friday.
More Ways to Contact Washington Post Customer Service
There are of course other ways to contact Washington Post customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Washington Post customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Washington Post's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Washington Post agent. This phone number is Washington Post's best phone number because 26,196 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-477-4679 include Billing issue, Cancel or change subscription, Account issue, Refund, Complaint and other customer service issues. The Washington Post call center that you call into has employees from Washington DC and is open 24 hours, 7 days according to customers. In total, Washington Post has 2 phone numbers. It's not always clear what is the best way to talk to Washington Post representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Washington Post. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Washington Post. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.