How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this UPS (UK) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For tracking, press 2 but if you need to speak to someone, say "Speak to someone" and it will put you through to an operator
What are the hours and when should I call?
UPS (UK) operates the call center for this 03457 877 877 phone number Mon-Fri 8am-8pm, Sat 8am-12:30pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,329 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UPS (UK) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UPS (UK) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call UPS (UK) is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 1,329 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call UPS (UK) is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that UPS (UK) staffs the call center well on Friday.
More Ways to Contact UPS (UK) Customer Service
There are of course other ways to contact UPS (UK) customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and UPS (UK) will reply our your email.
As a last, sometimes only, resort- UPS (UK) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is UPS (UK)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UPS (UK) agent. This phone number is UPS (UK)'s best phone number because 7,974 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 03457 877 877 include Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer service issues. Rather than trying to call UPS (UK) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, UPS (UK) has 2 phone numbers. It's not always clear what is the best way to talk to UPS (UK) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for UPS (UK). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like UPS (UK). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.