How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this UPS Freight phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say, "Representative. "Then you must choose an option 1-6.
Here is how our research team describes the way the UPS Freight phone system greets you: For US domestic customer service, press 1. For specialty markets, press 2. For trade show and volume pricing departments, press 3.
Below are some clips we've found from UPS Freight's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"For calling TForce Freight, formerly UPS Freight.
For US domestic customer service, press one.
For specialty markets, including cross border, ocean, and government, press two."
Excerpt from a call with UPS Freight
Monday, February 12, 2024 7:47 PM
The first phone menu
"Thank you for calling TForce Freight, formerly UPS Freight.
For US domestic customer service, press one.
For specialty markets, including cross border, ocean, and government, press two."
Excerpt from a call with UPS Freight
Monday, April 22, 2024 3:49 PM
After you press 1
"To hear these To schedule a pickup, press one.
For shipment tracking, press two.
For rate quotes, press three.
For billing inquiries, press four."
Excerpt from a call with UPS Freight
Monday, February 12, 2024 7:47 PM
What are the hours and when should I call?
UPS Freight operates the call center for this 800-333-7400 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 870 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UPS Freight phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UPS Freight staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call UPS Freight is Thursday.The most busy day to call is Tuesday.Again, this is based on a sample of 870 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call UPS Freight is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that UPS Freight staffs the call center well on Thursday.
Why call this UPS Freight number?
Below is a sample of recent calls to UPS Freight, and their purpose. Are any of these similar to the reason you are trying to call?
Tracking missing package: "Can you help me track down the driver and find out where that book is?"
- From a call lasting 6m 6s , Apr 22, 2024 3:49 PM
Delivery inquiry: "I'm trying to determine if a shipment's gonna be delivered today, please."
- From a call lasting 2m 4s , Mar 20, 2024 11:53 AM
Tracking shipment from another carrier: "Hi. I'm trying to track a shipment, but I only have the bill of lading number because it was transferred to you from another carrier."
- From a call lasting 6m 48s , Mar 19, 2024 4:28 PM
Shipping firearms inquiry: "I need to ship some long guns firearms and I want to make sure UPS handles that."
- From a call lasting 6m 27s , Feb 12, 2024 7:47 PM
More Ways to Contact UPS Freight Customer Service
There are of course other ways to contact UPS Freight customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and UPS Freight will reply our your email.
As a last, sometimes only, resort- UPS Freight customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is UPS Freight's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UPS Freight agent. This phone number is UPS Freight's best phone number because 5,220 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-7400 include Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer service issues. Rather than trying to call UPS Freight first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, UPS Freight has 4 phone numbers. It's not always clear what is the best way to talk to UPS Freight representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for UPS Freight. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like UPS Freight. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.