How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Tangerine phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Tangerine number should go right to a real human being
Below are some clips we've found from Tangerine's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Tangerine.
Thank you for calling Tangerine, the winner of the J. D. Power Award for highest client satisfaction among midsize personal banks for twelve years in a row.
For JV Power twenty twenty three award information, visit j d power dot com slash awards.
Please be aware, we're getting more calls than expected at the moment, so wait times might be a bit longer than usual."
Excerpt from a call with Tangerine
Friday, January 5, 2024 3:44 AM
They may ask you to enter information with the dial pad
"Welcome to Tangerine.
We're getting a lot of calls right now.
Rest assured, we're working hard to answer your call as quickly as possible.
If you have a general question, please try our chatbot at Tangerine dot c a.
Please enter your client number, your business client number, or your card number followed by pound."
Excerpt from a call with Tangerine
Tuesday, April 2, 2024 9:56 PM
The first phone menu
"Welcome to Tangerine.
We're getting a lot of calls right now.
Rest assured, we're working hard to answer your call as quickly as possible.
If you have a general question, please try our chatbot at tangerine dot c a.
Please enter your client number, your business client number, or your card number followed by pound.
Wait times could be longer without your number.
If you need a moment to find your client or card number, please press the star key.
If you don't have a client or card number, or if you're calling about a lost or stolen card, please press pound now.
If you need a bit more time, press star."
Excerpt from a call with Tangerine
Thursday, February 1, 2024 12:06 PM
In fact, much of this information on this page is superfluous because this Tangerine phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Tangerine operates the call center for this 888-826-4374 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 78 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tangerine phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tangerine staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Tangerine is Sunday.The most busy day to call is Thursday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 78 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Tangerine is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Tangerine number?
Below is a sample of recent calls to Tangerine, and their purpose. Are any of these similar to the reason you are trying to call?
Concerns about fraudulent check: "I had to email the conversation and then call back regarding a fraudulent check deposited into my account."
- From a call lasting 15m , Mar 12, 2024 9:33 PM
Question about account activity: "I received a message to talk to the security department when logging in, and I have questions about recent account activity like e-transfers and a suspicious check deposit."
- From a call lasting 17m 48s , Mar 12, 2024 9:00 PM
Trouble logging into account: "I found my account number now so it should work easier, can you check what's going on with my locked account?"
- From a call lasting 5m 10s , Mar 12, 2024 2:01 AM
Assistance with account setup: "I don't have a card yet. It hasn't arrived."
- From a call lasting 30m 19s , Mar 12, 2024 12:42 AM
Locked out of account: "My bank account seems to be locked and I can't access my card or online account to know my number."
- From a call lasting 52m 35s , Mar 11, 2024 11:47 PM
Issue with e-transfer reclaim: "I'm trying to reclaim an e-transfer that the recipient didn't accept but it's not working."
- From a call lasting 8m 58s , Feb 1, 2024 12:06 PM
Conclusion and closing notes
This is Tangerine's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tangerine agent. This phone number is Tangerine's best phone number because 2,982 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-826-4374 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Tangerine first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Tangerine has 1 phone number. It's not always clear what is the best way to talk to Tangerine representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Tangerine. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tangerine. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.