A:Not at this number; hours here are Mon-Fri 6:30am-12am, Sat-Sun 8:30am-5pm CST.The least busy day is Sunday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 12 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Hilton HHonors phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say, "I don't have it," Then choose an option 1-4.
Here is how our research team describes the way the Hilton HHonors phone system greets you: Enter or say your Hilton Honors number, or you can say, "I don't have it" or "I am not a member."
Below are some clips we've found from Hilton HHonors's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"To book a new reservation, say new To retrieve your honors ID, please say or enter the phone number associated with your honors account starting with the area code."
Excerpt from a call with Hilton HHonors
Tuesday, February 27, 2024 4:33 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Hilton customer care. Our
How can I help? To book a new reservation, say new reservation or press one."
Excerpt from a call with Hilton HHonors
Saturday, April 20, 2024 1:39 AM
They may ask you to say or enter information
"To retrieve your Hilton Honors number, say find Hilton Honors number or press two.
So that I can help you better, please say or enter your Hilton honors number followed by pound."
Excerpt from a call with Hilton HHonors
Saturday, April 20, 2024 1:39 AM
The first phone menu
"Thank you for calling Hilton care.
How can I help? To book a new reservation, say new reservation or press one.
To retrieve your Hilton Honors number, say find Hilton Honors number or press two."
Excerpt from a call with Hilton HHonors
Friday, March 29, 2024 1:40 AM
What are the hours and when should I call?
Hilton HHonors operates the call center for this 800-548-8690 phone number Mon-Fri 6:30am-12am, Sat-Sun 8:30am-5pm CT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 455 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hilton HHonors phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hilton HHonors staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hilton HHonors is Sunday.The most busy day to call is Friday, which averages 343% more phone calls by comparison.Again, this is based on a sample of 455 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Hilton HHonors is Monday.
Why call this Hilton HHonors number?
Below is a sample of recent calls to Hilton HHonors, and their purpose. Are any of these similar to the reason you are trying to call?
Update contact information: "I'd like to update my contact information for my Hilton Honors points, including my email and phone number."
- From a call lasting 15m 22s , Apr 22, 2024 3:42 PM
Inquiring about past stays: "I wanted to check on the last hotels I was checked in."
- From a call lasting 1m 16s , Apr 20, 2024 3:16 AM
Making reservation: "I was hoping if I could do a reservation in Uvalde, Texas."
- From a call lasting 10m 23s , Apr 20, 2024 1:39 AM
Booking hotel room: "I would like to book a room for the upcoming weekend."
- From a call lasting 2m 47s , Apr 17, 2024 3:43 PM
Update contact information: "I need to update my phone number and email address on file."
- From a call lasting 5m 5s , Apr 9, 2024 10:44 PM
General inquiry: "I have a question."
- From a call lasting 2m 16s , Apr 5, 2024 2:58 PM
Making hotel reservation: "Hi. I need to make a reservation for the sixth through the eighth at the Hampton Inn in Marathon, Florida."
- From a call lasting 11m 46s , Apr 4, 2024 11:16 AM
Booking a reservation: "I'm trying to find out about making a reservation for April third to the eighth."
- From a call lasting 8m 19s , Mar 29, 2024 2:43 AM
Confirming tour reservation: "I'm going to Los Vegas on the eighth for to the Hilton Grand, yeah, for a tour."
- From a call lasting 43m 2s , Mar 29, 2024 1:40 AM
Questions about Hilton Honors: "I noticed I have the Hilton Honors, and when I book a room without it, there's no discount."
- From a call lasting 5m 6s , Mar 25, 2024 8:46 PM
More Ways to Contact Hilton HHonors Customer Service
There are of course other ways to contact Hilton HHonors customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Hilton HHonors customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Hilton HHonors's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hilton HHonors agent. This phone number is Hilton HHonors's best phone number because 23,568 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-548-8690 include Make a booking, Complaint, Cancel a booking, Change a booking, Refunds and other customer service issues. The Hilton HHonors call center that you call into has employees from Nevada, Florida and is open Mon-Fri 6:30am-12am, Sat-Sun 8:30am-5pm CT according to customers. In total, Hilton HHonors has 2 phone numbers. It's not always clear what is the best way to talk to Hilton HHonors representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hilton HHonors. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hilton HHonors. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.