How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Covered California phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English then 2 then 0 then wait
Below are some clips we've found from Covered California's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Covered California.
If this is a medical emergency, please hang up and dial nine one one.
Please select the language you would like to proceed with. Press one for English.
Press two for Spanish.
Press three for Cantonese.
Press four for Mandarin.
For more languages, press star.
Press seven to repeat these options."
Excerpt from a call with Covered California
Monday, March 18, 2024 8:37 PM
What are the hours and when should I call?
Covered California operates the call center for this 800-300-1506 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 2,686 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Covered California phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Covered California staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Covered California is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 2,686 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Covered California is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Covered California staffs the call center well on Wednesday.
More Ways to Contact Covered California Customer Service
There are of course other ways to contact Covered California customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Covered California provides this option.
Conclusion and closing notes
This is Covered California's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Covered California agent. This phone number is Covered California's best phone number because 16,116 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-300-1506 include Billing inquiry, Claims, Cancel policy, Find a provider and other customer service issues. Rather than trying to call Covered California first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Covered California has 1 phone number. It's not always clear what is the best way to talk to Covered California representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Covered California. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Covered California. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.