Toll-free · Say "Customer relations" and then press 1 for vehicle or 2 for motorcycle. · Financial Services - Please say or enter your 10-digit account number or 9-digit Social Security number.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this BMW phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:When asked what can I help you with, say "Representative." Say "No" to the next question, then say "Representative" again.
Here is how our research team describes the way the BMW phone system greets you: If you are calling regarding a recall, press 1. If you know your party's 4-digit extension, press #. Are you calling about your lease or loan with financial services?
Below are some clips we've found from BMW's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling BMW of North America.
If you know your party's four digit extension, press pound.
Are you calling about your lease or loan with financial services?
Tell us the reason for your call so we can direct you to the right resource."
Excerpt from a call with BMW
Tuesday, March 12, 2024 3:36 PM
What are the hours and when should I call?
BMW operates the call center for this 800-831-1117 phone number Mon-Thurs 9am-9pm, Fri 9am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 497 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BMW phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BMW staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call BMW is Wednesday.The most busy day to call is Monday.Again, this is based on a sample of 497 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call BMW is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this BMW number, but it is also the day with the shortest hold times.
More Ways to Contact BMW Customer Service
There are of course other ways to contact BMW customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- BMW customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is BMW's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BMW agent. This phone number is BMW's best phone number because 2,982 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-831-1117 include Find a service center, Repair, Technical Support, Warranty and other customer service issues. Rather than trying to call BMW first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, BMW has 4 phone numbers. It's not always clear what is the best way to talk to BMW representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for BMW. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BMW. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.