Contact Ancestry.com

The best of the 3 ways to get in touch with Ancestry.com by GetHuman

Ancestry.com Phone Number
800-262-3787 · ग्राहक सेवा
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Ancestry.com Live Chat
Unfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.
Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Ancestry.com:

What is my code on the tube that I sent in?
Cancel account refund charge
my mom sent you a known e-mail address*need to give you new *ne
I have been a member for ** plus years and have thousands entries now I says only me*Ch...
Someone created an account in my name, and they stole all my information
I can’t access the media gallery on my account
I want to correct you. The bible is not about the Jews, it is about Israel, and the Jew...
I can’t access my account through the Ancestry App. It asked for my PW (which I’ve alwa...
There is no blue stabilizing fluid in the cap of one of the kits I received. What is th...
I cannot sign into my Ancestry account within the Family Tree Maker application. It wa...
I canceled my ancestry membership and have proof, was still charged for the membership
I just want to know if the reagents have an expiration date. I got the kit a few years...
I sent my dna kit through the mail over * weeks ago and the website says that they have...
Received a message saying my son’s DNA kit needed to be redone and to request a free on...
Checking too see if dna kit was received, sent a week and a half ago.
More customer issues

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Ancestry.com contact information - compared

Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.

Phone number / contactWaitVotes
800-262-3787
ग्राहक सेवा
3 मि1509
support@ancestry.com
ग्राहक सेवा
<76 hrs749
Online Help
ग्राहक सेवा
<86 hrs1078

Does GetHuman work with Ancestry.com?

GetHuman does not work with Ancestry.com's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Ancestry.com at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Ancestry.com's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

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