The best of the 2 ways to get in touch with 23andme.com by GetHuman
23andme.com Live Chat
Unfortunately, 23andme.com does not offer live chat as a channel for customer service at this time.
Recent reasons customers contacted 23andme.com:
Locked out of account I don’t have access to J*****@***.com or old phone number.
I can’t fill the large amount of saliva.
I am trying to learn about the different packages that you offer
Need to speak to a qualified representative about my results that don't match. Been tol...
I registered my kit and now when I go to the web site it doesn’t recognize me**
I have waited and waited for my test kit I didn’t received yet and I made my order...
I've sent payment October *,*but I still did not receive my kit.*(paid by PayPal).
i am a long time member of ** and me*i changed my email and i am not recognised as a me...
I need to speak with someone about my father's account
My ** and me account is in the name of the Doctor Who sent in my sample and I cannot ge...
My account email was *****@***.com i found out today that email address was no longer a...
results are taking too long
I sent my dna back and it was received yesterday, but my account is not updated.
I Dont received my test my names is Marlene Gasiba my email is *****@***.com thanks
My ** and me results are attached to a doctors office and I cannot get in. This has bee...More customer issues
Help me with my issue
23andme.com contact information - compared
Above are our top recommendations for how to contact 23andme.com, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact 23andme.com by looking at which ones are the fastest and which ones other customers recommend the most for solving 23andme.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact 23andme.com across the following mediums: Phone, Web.
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GetHuman does not work directly with 23andme.com's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!