How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this PBTeen phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5
Here is how our research team describes the way the PBTeen phone system greets you: Thank you for calling Pottery Barn Teen. Your call may be monitored or recorded for quality and training purposes. Please let us know why you are calling. You can say track my order, new order received, a furniture scheduling notification, Capital One credit card, or customer service.
Below are some clips we've found from PBTeen's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Pottery Barn Teen.
Your call may be monitored or recorded for quality and training purposes.
Please let us know why you are calling."
Excerpt from a call with PBTeen
Saturday, February 24, 2024 2:07 AM
They may ask you to say or enter information
"You can say track my order, new order, received a furniture scheduling notification, Capital One credit card, or customer service."
Excerpt from a call with PBTeen
Saturday, February 24, 2024 2:07 AM
The first phone menu
"Thank you for calling Pottery Barn Teen.
Your call may be monitored or recorded for quality and training purposes.
Please let us know why you are calling. You can say track my order, new order, received a furniture scheduling notification, Capital One credit card, or custom sorry.
I didn't get that. Let's try something else.
To I'm sorry.
I still don't understand.
To track an existing order, say track my order or press one.
If you received a notification to schedule your delivery, or need to change your delivery appointment, save furniture scheduling, or press two."
Excerpt from a call with PBTeen
Wednesday, January 10, 2024 7:21 AM
What are the hours and when should I call?
PBTeen operates the call center for this 866-472-4001 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 83 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PBTeen phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PBTeen staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call PBTeen is Friday.The most busy day to call is Monday.Again, this is based on a sample of 83 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call PBTeen is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PBTeen staffs the call center well on Friday.
More Ways to Contact PBTeen Customer Service
There are of course other ways to contact PBTeen customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and PBTeen will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- PBTeen customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is PBTeen's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PBTeen agent. This phone number is PBTeen's best phone number because 498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-472-4001 include and other customer service issues. Rather than trying to call PBTeen first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, PBTeen has 1 phone number. It's not always clear what is the best way to talk to PBTeen representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for PBTeen. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PBTeen. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.