Toll-free·Calls Customer Service·Most popular Affirm number
Q:How do I get a live human at Affirm?
A:Once you call this number, it will text you a code if your phone is registered with the account. Then, you put the 4 digit code in and when it prompts you to say what you’re calling about, just say “Agent” and you will be connected right away.
Q:Does Affirm offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 6 minutes.The longest hold times are on Monday, and the shortest are on Thursday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Affirm phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Once you call this number, it will text you a code if your phone is registered with the account. Then, you put the 4 digit code in and when it prompts you to say what you’re calling about, just say “Agent” and you will be connected right away.
Here is how our research team describes the way the Affirm phone system greets you: Thank you for calling Affirm. This call may be recorded for training and quality assurance purposes. If you would not like to speak on the phone, please visit our Help Center online for informational articles and additional ways to contact us. If you'd like to make a payment, press 1. If you're calling about a refund, press 2. Otherwise, press 3 or stay on the line.
Below are some clips we've found from Affirm's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Affirm.
Your call may be recorded for quality and training purposes.
Our customer care line is closed right now, but you can call us back between eight AM and eleven PM eastern time any day of the week.
Please stay on the line to use our self-service system.
Otherwise, the fastest way to find answers is at affirm dot com slash help."
Excerpt from a call with Affirm
Tuesday, January 9, 2024 8:40 AM
They may ask you to say or enter information
"You can say things like, ask about an Affirm card transaction, make a payment, ask about a recent declination, Update your account information."
Excerpt from a call with Affirm
Friday, February 16, 2024 10:20 AM
The first phone menu
"Thank you for calling Affirm. This call may be recorded for training and quality assurance purposes.
Okay. Let's go to the main menu.
Please use your keypad to select one of the following options.
For payments, press one.
For an issue with your order or a dispute, press two.
To update your personal information, press three.
To your purchasing power or account activity, press four.
To discuss a recent decline, press five.
To report potential fraud, press six."
Excerpt from a call with Affirm
Saturday, April 20, 2024 2:39 PM
What are the hours and when should I call?
Affirm operates the call center for this 855-423-3729 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 793 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Affirm phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Affirm staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Affirm is Sunday.The most busy day to call is Friday, which averages 178% more phone calls by comparison.Again, this is based on a sample of 793 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Affirm is Monday.
Why call this Affirm number?
Below is a sample of recent calls to Affirm, and their purpose. Are any of these similar to the reason you are trying to call?
Account inquiry for purchase: "Yeah. I'm trying to see if I like like, you know, I need order support."
- From a call lasting 6m 44s , Apr 17, 2024 8:23 PM
Issues with app functionality: "I need someone to tell me how to go on to my app when it works to get it working, and tell me how to fix this stuff."
- From a call lasting 22m 19s , Apr 16, 2024 8:51 PM
Loan refund not applied: "I had a refund for twenty six dollars and fifty cents that was put through on my loan, but it's never showed up in my loan payment schedule."
- From a call lasting 16m 43s , Apr 5, 2024 6:33 PM
Reporting fraud charges: "I'm reporting to you that you have fraudulent charges in your system."
- From a call lasting 9m 2s , Apr 2, 2024 6:57 PM
Assistance with flight booking: "I booked a flight but didn't receive a confirmation, worried about not having a flight."
- From a call lasting 7m 26s , Mar 27, 2024 12:48 AM
Payment inquiry: "I need to make a payment. I need to know how much I owe."
- From a call lasting 24m 29s , Mar 26, 2024 10:53 PM
Concerns about credit report: "My information was leaked to the dark web and it's affecting my credit report, but you didn't believe me."
- From a call lasting 5m 44s , Mar 22, 2024 7:42 PM
Account verification and update: "We've been waiting to use our card, and we have disputed And we waited and waited."
- From a call lasting 22m 16s , Mar 20, 2024 5:31 PM
Issue with eBay Motors: "I am behind on the payment and need help with a failed part from eBay Motors affecting my ability to transport my wife to the hospital post-surgery."
- From a call lasting 7m 10s , Mar 17, 2024 5:01 PM
Verification of personal information: "Verifying personal information for an account."
- From a call lasting 3m 52s , Mar 16, 2024 1:26 PM
More Ways to Contact Affirm Customer Service
There are of course other ways to contact Affirm customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Affirm will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Affirm customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Affirm's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Affirm agent. This phone number is Affirm's best phone number because 21,750 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-423-3729 include Account Access, Make a Payment, Payment Arrangement, Denied Application, Problem With a Payment and other customer service issues. The Affirm call center that you call into has employees from Wilmington, DE / Philippines and is open 24 hours, 7 days according to customers. In total, Affirm has 1 phone number. It's not always clear what is the best way to talk to Affirm representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Affirm. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Affirm. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.