Playstation Customer Service

Phone Number & Contact Information

800-345-7669
Toll-free·Calls Customer Service·Most popular Playstation number
Q:How do I get a live human at Playstation?
A:Press 1 or 0 at each menu
Q:Does Playstation offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 17 minutes and 18 seconds. The longest hold times are on Monday, and the shortest are on Thursday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timescommon issueslive chat

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Playstation phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 or 0 at each menu
Here is how our research team describes the way the Playstation phone system greets you: For hardware or technical issues, visit the website for step-by-step instructions. For help with passwords or account recovery, press 1. For refunds, press 2. For technical support for PlayStation 5, press 3. For help with PlayStation 4, press 4. For help with your PlayStation Vita, press 5. For help with anything else, please visit our website.
Below are some clips we've found from Playstation's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"For calling PlayStation Player Support. We're here to make sure your play has no limits. For hardware or technical issues, visit our self-service portal at playstation dot com slash repairs for step by step troubleshooting. If your PlayStation account is suspended, please visit w w w dot playstation dot com slash safety slash status for more information. For help with your password or recovering your account, press one. For requesting a refund on a PlayStation store purchase, calls may be monitored or recorded for quality purposes. We ask that the conversation remain courteous and respectful. We are doing the best we can to help. Your estimated wait time is greater than fifteen minutes. If you would like to leave a callback request to hold your place in queue, press one. Otherwise, continue to hold for the next available agent."
Excerpt from a call with Playstation
Thursday, January 11, 2024 11:00 PM
The first phone menu
"For calling PlayStation Player Support. We're here to make sure your play has no limits. For hardware or technical issues, visit our self-service portal at playstation dot com slash repairs for step by step troubleshooting. If your PlayStation account is suspended, please visit w w w dot playstation dot com slash safety slash status for more information. For help with your password or recovering your account,
press one.
For requesting a refund on a PlayStation store purchase, press two.
For technical support with your PlayStation five and accessories, including the access controller, press three."
Excerpt from a call with Playstation
Saturday, March 23, 2024 12:24 AM
After you press 3
"For technical support with your PlayStation four and accessories, press for help with your access controller, press one.
For help with your PS five console, press two."
Excerpt from a call with Playstation
Monday, March 11, 2024 5:24 PM
After you press 4
"For help with your PlayStation for help with your PS four console, press one.
For help with your Dualshock four controller or other accessories, press two."
Excerpt from a call with Playstation
Thursday, March 21, 2024 4:43 PM

What are the hours and when should I call?

Playstation operates the call center for this 800-345-7669 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 4,583 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Playstation phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Playstation staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Playstation is Sunday. The most busy day to call is Monday, which averages 55% more phone calls by comparison. Again, this is based on a sample of 4,583 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday, which is 125% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Longest
Tue
Wed
Thu
Shortest
Fri
Sat
The best time to call
In summation, the best day to call Playstation is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Playstation staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Why call this Playstation number?

Below is a sample of recent calls to Playstation, and their purpose. Are any of these similar to the reason you are trying to call?
Account recovery and email change: "I am trying to recover my account and switch my email on my PlayStation 4 due to it being hacked."
- From a call lasting 27m 42s , Apr 3, 2024 11:44 PM
Account email update: "I need to update my account email address to wallaceharris153@gmail.com."
- From a call lasting 3m 18s , Mar 29, 2024 3:59 PM
Issue with game purchase: "I purchased the Black Mamba edition last month, then it charged me twice today and I couldn't download it."
- From a call lasting 22m 11s , Mar 28, 2024 4:02 PM
Forgot login for old account: "I want you to try to access my old account, but I cannot remember the email address or the password."
- From a call lasting 17m 20s , Mar 27, 2024 4:56 PM
Setting up new account: "My son needs help setting up his new PS5 account, we are having trouble signing in."
- From a call lasting 30m 53s , Mar 25, 2024 11:30 PM
Updating two-step verification: "I'm trying to update my phone number for two-step verification on my PSN account."
- From a call lasting 20m 54s , Mar 23, 2024 12:24 AM
Refund request for game: "I would like to ask for a refund for the game I purchased a week ago because it's not working properly in Latin America with no servers and lacks official support."
- From a call lasting 36m 53s , Mar 18, 2024 4:02 PM
Account hacked, password reset: "My PlayStation is being hacked, email and password changed, need to reset everything."
- From a call lasting 38m 28s , Mar 14, 2024 5:15 PM
PlayStation account hacked: "My PlayStation got hacked, they signed in today, I got a notification but it happened a month ago and my email is still the same."
- From a call lasting 17m 44s , Mar 14, 2024 4:56 PM
Help with forgotten account details: "I am struggling to log in because it's really old, and I can't remember the password or the date of birth I used."
- From a call lasting 25m 52s , Mar 12, 2024 4:51 PM

My Experience Calling 800-345-7669

Dec 1, 2023

This Sony PlayStation customer service number bills itself as the company’s “player support” hotline. It’s set up to provide technical support for issues with PlayStation accounts, equipment, and the PS store. 

When I called this number, I was initially greeted by an automated message informing me of alternative places to receive support. The message provides a link to a self-service web portal for customers who are experiencing hardware issues and a separate website for users who have had their PlayStation accounts suspended.

This initial automated message can't be skipped. Although it's not extremely long (just over 30 seconds), it could potentially be a bit frustrating to a repeat caller to have to sit through this message multiple times, especially if you’re already aware of the selection you’d like to make on the next menu.

I was calling PlayStation for help resetting my account password, which I needed to authorize a purchase on the PlayStation store. After listening to the initial message, I accessed an automated menu with options including password assistance, help with PlayStation store refunds, and technical support for the PlayStation 5, PlayStation 4, and PlayStation VR.

I chose the menu option dedicated to recovering a lost or forgotten password. I was immediately greeted by a message informing me that due to “extremely high call volume,” PlayStation would be unable to provide live voice support. The call was then automatically terminated.

A bit frustrated, but wondering if perhaps I’d have better luck calling back another time, I tried again a few hours later. Unfortunately, I had the exact same experience. At that point, I was curious if I might have a different experience if I tried other menu options. Unfortunately, the other menu options I tried ultimately ended the same way — I was informed that call volume was extremely high, and then, my call was automatically disconnected.

The automated menu on this customer support line struck me as helpful and well-designed. Support options are clearly delineated, and the menu offers support for a variety of common issues. Even the automated message a caller hears at the outset of the call contains useful information — it provides specific instructions on where to receive different types of customer support.

Ultimately, however, the fact that I was completely unable to get through to a live support representative left me feeling frustrated by the experience of calling this number. And the fact that the system doesn’t offer an alternative — such as a call-back service or even an estimate of when customer support might be available — didn’t help matters.

Based on my call to this PlayStation support number, customers are likely better off seeking assistance through the live chat or other support options on the PlayStation website.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact Playstation Customer Service

There are of course other ways to contact Playstation customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Playstation provides this option.
X (formerly Twitter)
Playstation, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Facebook / Messenger
https://www.facebook.com/playstation/ - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Playstation, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Playstation's website
As a last, sometimes only, resort- Playstation customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Playstation's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Playstation agent. This phone number is Playstation's best phone number because 156,720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-345-7669 include Hacked Account, Recover Account, Banned Account, Refund a Charge, Account Access and other customer service issues. The Playstation call center that you call into has employees from California, Phillipines and is open 24 hours, 7 days according to customers. In total, Playstation has 1 phone number. It's not always clear what is the best way to talk to Playstation representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Playstation. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Playstation. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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