My mother has a SafeLink phone that is not working the way it should. It seems that her signal goes in and out frequently within her own home, and it's not on Wi-Fi so that isn't the problem. I figured that it was time to call to get technical support because she would never be able to troubleshoot on her own.
Thus, the next time I visited her I made it a point to call SafeLink Wireless so that I could troubleshoot her phone while I was on the phone with them. When I called, an automated voice answered my call and said, "Thank you for calling Safelink Wireless. This call may be recorded for quality assurance. Please note that due to a change in federal regulations, you need to make a phone call or send a text message every 30 days to keep your phone active. If you live in California, press 2." After this message, there was a reminder that the phone needed to be used at least once every 30 days to continue to be free or discounted.
It took almost two minutes to get to this point, but then the automated assistant finally gave the following menu of options: "To apply for Lifeline services, verify continued eligibility, or check the status of your application, press 1. To add or buy airtime, press 2. To transfer your phone number or benefits, press 3. To change your phone number, press 4. To change your current service plan benefits, press 5. For information about your current plan and lifeline services, press 6.For other services, including technical support, press 7. To purchase SIM cards or phone accessories, press 8.To return to the previous menu, press 9."
I pressed 5 for technical support and then I had to answer a few more questions about the number I was calling about and what type of issue I was experiencing. Once I got through that screening process, I was placed on hold for a short period and then a very nice agent picked up and helped me work through the issues with my mom's phone.