TeamViewer Customer FAQ

We're very sorry to hear about your troubles. Please note that TeamViewer itself is a secure tool that is enormously helpful when used correctly. However, it can be misused if, for instance, someone tricks you into giving them access to your computer. The official members of the TeamViewer team will never ask for access to your computer. We recommend you change your passwords immediately, keep your personal information private, and report the incident to your local law enforcement authorities as well as to TeamViewer directly through their website. Stay safe!

We're sorry to hear about this unfortunate situation. It's important to know that TeamViewer takes safety and security very seriously and we never initiate contact to offer unsolicited support. If you've been contacted by someone claiming to be from TeamViewer and you suspect it's a scam, we recommend that you end the session immediately. Do not grant access to your system or share any personal information. If you think your computer has been compromised, follow all necessary steps to secure it, starting with changing all passwords and running a full system scan with a reliable security software.

If you're not receiving the Trust this Device email, first, check your spam or junk folders. Sometimes emails are accidentally directed there. Make sure you added the correct email during the process and that no-reply@teamviewer.com is whitelisted in your email client to avoid delegation to spam folders. If you're still having trouble, it might be due to a delay in the email servers. So, waiting for a short period can also help. If none of these steps resolve your issue, try resetting your TeamViewer account password which can help trigger the "Trust This Device" email.

We understand that you're looking for support as a free user of TeamViewer. However, it's important to note that the primary form of assistance available to free users is through the TeamViewer Community. The community forum is full of helpful resources, including guides, tips, and troubleshooting advice from other users and TeamViewer professionals. You could potentially find the answer to your question or problem there. Unfortunately, direct contact support is primarily available to licensed, paying customers.