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Optus - Residential Sales Customer FAQ

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Recent Optus - Residential Sales Customer Questions

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Service Availability

How can I check if Optus services are available in my area?

To check Optus service availability, visit their official website, where you can enter your address or postcode. This section...
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What residential services does Optus offer?

Optus provides a diverse range of residential services, including various internet plans with ADSL and NBN options, mobile...
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Phone Number Transfer

Can I transfer my existing home phone number to Optus?

Yes, transferring an existing home phone number to Optus is feasible through a process called number porting. This can be done...
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Payment Options

What are the available payment options for residential services?

Optus - Residential Sales provides various payment methods, including direct debit, online payments via their website,...
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Bundling Services

Can I bundle my home phone, internet, and TV services with Optus?

Optus provides the option to bundle home phone, internet, and TV services, allowing customers to centralize their communication...
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Device Warranty

What is the warranty period for Optus residential devices?

Optus - Residential Sales usually provides a warranty of twenty-four months on most devices like modems and routers. This...
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Installation Process

What is the typical installation time for Optus residential services?

The installation duration for Optus residential services can range from a few hours to an entire day, depending on the service...
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What is the installation process for Optus residential services?

The installation process for Optus residential services begins with exploring plans on their website or consulting a...
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Service Outages

What happens if there is a service outage or disruption?

In the case of a service outage, Optus promptly investigates and resolves issues affecting customers. They communicate through...
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Cancellation Policy

What is the cancellation policy for residential services with Optus?

Optus outlines a cancellation policy that varies by plan type, allowing customers to cancel services anytime, though early...
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Service Quality Issues

What should I do if I experience poor service quality?

When facing poor service quality, it is crucial to first pinpoint the issue, like slow internet or call drops. Document the...
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Trial Period

Is there a trial period for Optus residential services?

Optus does not have a standard trial period for their residential services, but some plans may include a satisfaction guarantee...
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