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CPS Energy Customer FAQ

Top Answers & How-to Guides

What is CPS Energy's Phone Number?

The question we are asked most often is about how to talk to CPS Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the causes for high energy consumption in my home?

There are several potential causes for high energy consumption in your home. One common factor is poor insulation and lack of insulation...
Ask any question you have about CPS Energy customer service, get an answer now.

Outages

What should I do if my power goes out?

If your power goes out, first check to see if your neighbors have also lost power. If they have, report the outage to CPS Energy. Make...

Payments

How can I request a payment extension?

To request a payment extension, you can contact CPS Energy through various channels such as phone, email, or online account. Simply...

About CPS

What is CPS Energy?

CPS Energy is the largest municipally-owned electric and natural gas utility in the United States, serving the greater San Antonio,...

Payment Options

What are the available payment options?

CPS Energy offers a variety of convenient payment options to meet customer needs. We understand the importance of flexibility when...

Energy Efficiency

What programs and rebates are available for energy efficiency?

CPS Energy offers various programs and rebates to promote energy efficiency. One such program is the Residential Energy Efficiency...

Rates

What are the rates for residential and commercial customers?

At CPS Energy, we offer competitive rates for both residential and commercial customers. Our residential rates vary based on the electricity...

Customer Service

What are the average wait times for customer service?

The average wait times for customer service at CPS Energy vary depending on the time of day and the volume of customer inquiries. We...

Energy Consumption

What are the causes for high energy consumption in my home?

There are several potential causes for high energy consumption in your home. One common factor is poor insulation and lack of insulation...

Help me with my CPS Energy customer service issue

Ask any question you have about CPS Energy customer service. We will do our best to get you answers right away.
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