Verizon FiOS Phone Number

Call Verizon FiOS customer service faster with GetHuman

  • Calls Verizon FiOS's Customer Service department
  • The average hold time is 33m
  • Hours are Mon-Sat 8am-7pm, Sun 8am-5pm EST
  • The best time to call is 8:35am
  • Popular issues for this call center: Lower My Bill, Cancel Service, Service Outage, Dispute a Charge, and Change Plan.
  • Reach a live Verizon FiOS agent: Press # instead of entering telephone number or account number, Enter Zip Code. Press 2. Then 1 for Technical Support, 2 for Sales or Account Changes, 3 to Disconnect, 4 for Payment Options, or 5 for Billing.
  • What you hear when you call: Starting with the area code, please say or enter the Verizon number you are calling about.

What to expect when you call

Heard when the phone system first answers
"Welcome to Verizon. I'm the Verizon assistant. Your call may be monitored or recorded by Verizon and our vendors. For quality assurance and security to train our employees and systems. And to personalize your experience. Say enter a phone number. Or account number associated with the question you are calling about. To become a new customer, say new customer."
Excerpt from a call with Verizon FiOS
Wednesday, January 10, 2024 12:09 AM
They may ask you to say or enter information
"Welcome to Verizon. I'm the Verizon assistant. Your call may be monitored or recorded by Verizon and our vendors for quality assurance and security to train our employees and systems. And to personalize your experience. Say enter a phone number.
Or account number associated with the question you are calling about.
To become a new customer, say new customer, or you can say"
Excerpt from a call with Verizon FiOS
Sunday, March 24, 2024 11:36 PM

Calling Verizon FiOS Customer Care at 800-837-4966

Nov 17, 2023

After calling the Verizon FIOS number, I was connected with an answering machine that prompted me to select a language. I was then warned that my call would be recorded for training, quality assurance and security purposes. This line is open around the clock, and there's no way to leave a message or request a callback if the wait time is too long. 

I was asked to enter my area code or stay on the line if I was not yet a Verizon customer. When I stayed on the line, I was presented with a menu that laid out many of the common reasons for calling Verizon. It was logically laid out and easy to navigate.

The long list included options to become a customer, get prepaid mobile support, and make a payment for a disconnected line. There was also a choice to get support for Verizon home phone, mobile and internet services. Additionally, the menu offered help with finding the number for a mobile device and checking the status of an order. I was also offered assistance with connecting to car WiFi. Finally, if I had a different question, I was told to press 0.

I called to talk to a representative in the sales department about becoming a Verizon customer. It only took me about 10 minutes to connect, but I did call outside of peak hours, around 8 p.m. The agent I spoke to sounded pleasant, but she had a thick accent that was a little difficult to understand. She may have been working in a call center located overseas, but it didn't pose much of a problem. She was still knowledgeable about the company's products and services.

When I asked about Verizon products and the type of services I could attach to them, I received quick, but possibly scripted, answers. The agent let me know about Verizon's WiFi products and the type of installation services available from technicians in select service areas. She also shared information about the pricing and promotions on offer. The representative was able to answer my question about maintenance and support options, letting me know that customer care is available both online and over the phone.

When I asked for clarification on some of the terminology used, she seemed a little less concise and confident with her answers. However, she was knowledgeable about store locations and the company's service areas, informing me that Verizon doesn't offer service in my area. Ultimately, it took about 7 minutes to get all my questions answered.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How to call Verizon FiOS

Verizon FiOS Customer Phone Number 800-837-4966 - Stats

Phone number to dial800-837-4966
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sat 8am-7pm, Sun 8am-5pm EST
Best time to dial8:35am
Average wait33 minutes
Current wait36 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, facebook, web
Quality of communication72%
Quality of help59%
Customer votes5,673
Information last updatedSun Mar 24 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Verizon FiOS's Best Toll-Free/800 Customer Phone Number

This is Verizon FiOS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon FiOS agent. This phone number is Verizon FiOS's Best Phone Number because 126,522 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-837-4966 include Lower My Bill, Cancel Service, Service Outage, Dispute a Charge, Change Plan and other customer service issues. The Verizon FiOS call center that you call into has employees from India, Singapore, Philippines, Colorado, Texas, North Carolina and is open Mon-Sat 8am-7pm, Sun 8am-5pm EST according to customers. In total, Verizon FiOS has 9 phone numbers. It's not always clear what is the best way to talk to Verizon FiOS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Verizon FiOS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon FiOS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Verizon FiOS, including their website / help desk and through Facebook / Messenger. Visit our Verizon FiOS Customer Service page for more information.
Verizon FiOS Customer Service

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