Calls are recorded to improve your experience. Let's look up your account. If you have a DISH account, or pending installation, say or enter your DISH account number or telephone number with area code."
Calls are recorded to improve your experience. Let's look up your account. If you have a DISH account or pending in installation, say or"
My contract is almost up with AT&T, and I wanted to explore other cable options before I signed into another one. Sometimes, you get better rates when you shop around as a new customer, so I thought I would look into satellite television. I've never had DISH before, but I figured if the price was right then i am open to anything. I have no idea what DISH looks like in terms of pricing, and I hate trying to sort through all of the promotions online and in the mail. Therefore, it makes it easier for me just to call them.
DISH probably gets a lot of phone calls from people throughout the week. People like me who want to start their service, end their service, complain about their service, or deal with outages or billing problems. With that in mind, I expected to wait a bit on hold because that seems to be what happens with cable companies. To my shock, my experience with DISH took less than a minute. I've never been able to get to a live agent as quickly as I did with DISH, and that definitely has made me think about signing up with them.
When I called, the automated assistant stated, "Thank you for choosing Dish. Calls are recorded to improve your experience. Let’s look up your account. If you have a DISH account or pending installation, you can enter your phone number, including the area code. You can also say, sign up for DISH service." I replied, "Sign up for DISH service," as instructed, and then it told me to "Please hold for the next available agent." Then the hold music started to play. It was admittedly a fun and vibrant tone, but a customer service agent had picked up before I could even think about it.
I was on hold for maybe two seconds, and the entire phone call up until now only took 48 seconds. That is some real turnaround time. Muriel had a slight accent, but he was very friendly and talked to me about several promotions that I might be able to take advantage of. He also asked me about my current plans and what I pay, which I found helpful because he helped me look at what would be competitive to make the choice easier for me. I was so impressed by the entire thing that by the end of the phone call, I was a new DISH customer. Now, I'm just waiting on my DISH installation, and I'm set to go.
This is DISH's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DISH agent. This phone number is DISH's Best Phone Number because 32,016 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-3474 include Account Access, Overcharge on Account, Cancel Service, Transfer Service, Lower My Bill and other customer service issues. The DISH call center that you call into has employees from Colorado, New York, Texas, New Jersey and is open Mon-Sun 8am-12am EST according to customers. In total, DISH has 5 phone numbers. It's not always clear what is the best way to talk to DISH representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like DISH. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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