How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Kindle phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Kindle number should go right to a real human being
Here is how our research team describes the way the Kindle phone system greets you: Can I send you a text to verify your account? Please say yes or no.
Below are some clips we've found from Kindle's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling Amazon. This call could be recorded for quality assurance.
Let's verify your account so I can better help you.
We can do that through a text message, and it only takes a second.
I've got your phone number pulled up here. Can I send you a text message to verify your account?"
Excerpt from a call with Kindle
Tuesday, April 2, 2024 12:21 AM
They may ask your reason for calling (instead of a menu)
"These are just examples.
Tell me what you need help with today.
Tell me briefly why you are calling. You can say things like my Fire tablet, Kindle e reader, Kindle e book, or unknown charge."
Excerpt from a call with Kindle
Wednesday, February 7, 2024 10:51 PM
They may ask you to enter information with the dial pad
"These are just examples. Tell me what you need help with today.
Thank you for calling Amazon Devices and Digital Content customer service.
For quality assurance and training purposes, this call may be monitored or recorded.
After your call, you may receive a survey through email.
Your feedback helps us improve our services.
To connect to our technical care associate, please enter the following three digit PIN."
Excerpt from a call with Kindle
Wednesday, February 7, 2024 10:51 PM
They may ask you to say or enter information
"You can say things like my Fire tablet, Kindle reader, Kindle e book, or unknown charge."
Excerpt from a call with Kindle
Tuesday, February 13, 2024 4:10 PM
In fact, much of this information on this page is superfluous because this Kindle phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Kindle operates the call center for this 866-321-8851 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 400 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kindle phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kindle staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kindle is Friday.The most busy day to call is Thursday, which averages 71% more phone calls by comparison.Again, this is based on a sample of 400 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Kindle is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Kindle number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Kindle number?
Below is a sample of recent calls to Kindle, and their purpose. Are any of these similar to the reason you are trying to call?
Kindle e-reader not working: "My Kindle e-reader is not working, it lights up and says swipe to unlock but won't let me do it."
- From a call lasting 14m 3s , Apr 11, 2024 5:51 PM
Seeking Kindle Unlimited alternatives: "It was getting too costly for my budget, and I'm just wondering if there's any alternatives or specials available."
- From a call lasting 4m 5s , Apr 9, 2024 7:39 AM
Kindle Unlimited subscription issue: "I had to switch over my Kindle Unlimited to a new iPad and now none of my books are showing up on my account."
- From a call lasting 13m 45s , Mar 25, 2024 8:09 PM
Updating payment method: "I want to fix the expiration date on my credit card to buy books from Kindle."
- From a call lasting 8m 57s , Mar 15, 2024 12:51 PM
Account access and closure: "Well, primarily, I would like to get access into my Amazon account back."
- From a call lasting 32m 20s , Mar 8, 2024 2:11 PM
Issue with Kindle Unlimited downloads: "My Kindle Unlimited is not letting me download books."
- From a call lasting 6m 43s , Mar 6, 2024 11:42 PM
Account termination assistance: "I just woke up this morning and I saw an email that my account was terminated for violating the Amazon terms and conditions, and I've never tried that before."
- From a call lasting 19m 38s , Mar 6, 2024 10:26 PM
Difficulty navigating Kindle features: "Hi. I never know how to go back and to the beginning of a book."
- From a call lasting 13m 14s , Mar 2, 2024 5:49 PM
Issue with book download: "I ordered a book and it won't download every time I press about Yes."
- From a call lasting 3m 43s , Mar 2, 2024 3:32 PM
Issue with book description: "I'm trying to upload a book on KDP but the description is not appearing."
- From a call lasting 3m 44s , Feb 20, 2024 10:11 AM
I called Kindle support for help with my e-reader. After the typical automated greetings, it wanted to verify my Amazon account with a text message to make the support process quicker and easier. If you say "yes," it immediately sends a text to the number you're calling from. The call continues after you respond. If you don't consent to the text, it asks again and continues the call anyway.
Next, the recording asks you to describe your problem. If there's no response, it sends you to a customer service agent. When I answered with "Kindle e-reader," it said I could receive support directly on my device and asked to send me another text with a link. I got it right away but from a different number than the account verification text. The link opened a chat window with a bot in the Amazon app. The call said I could hang up after receiving the link or stay on the line if I'd rather talk to an agent.
I only waited a few seconds for an agent to pick up. He asked for my name and a description of my problem. I told him about a minor hardware issue with my Kindle e-reader. The agent said he needed to pull up my account and put me on hold for a few seconds. When he came back, he asked whether I tried any troubleshooting. I had tried resetting the device with no luck. He said to give him a second while he checked other options. This time, I was on hold for a couple of minutes.
When the agent returned, he apologized for the wait and said he checked my account to see if my device was still under warranty. He informed me that it had expired several years ago and resetting the e-reader was the "last option." He could only offer me two other solutions — an "out-of-warranty" discount on a new device or a trade-in offer for this one. I wanted some time to think it over, so I asked if I could get the discounts online or if I would need to call back. He said he'd email me the links to do it online. I got that email a few minutes after the call, though it only had a link for the trade-in offer; I don't see anything about the out-of-warranty discount.
Overall, the call was painless but not very helpful. The agent was friendly and quick to offer solutions, but they all involved me purchasing a new Kindle. The discount is nice, but my device's problem isn't disruptive enough to justify buying a new one right now. If you call this support line and still need help, the other option is Amazon's website. It requires you to sign in, though. If you own a Kindle, then you probably already have an account, but the phone line is more accessible if not. The website offers help articles, user forums and live chat with a bot or agent.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Conclusion and closing notes
This is Kindle's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kindle agent. This phone number is Kindle's best phone number because 16,890 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-321-8851 include Account Access, Refund a Charge, Device Support, Update Account Info, Download Trouble and other customer service issues. Rather than trying to call Kindle first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Kindle has 1 phone number. It's not always clear what is the best way to talk to Kindle representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kindle. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kindle. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
